Ratings based on 319 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
by A verified traveler
Posted 26 Nov 2024
Stayed for one night (couple). Staff were great, friendly and professional. Hotel was clean and presentable. The Vietnamese cafe downstairs had the most delicious bahn mi! Westfield shopping center was only a few minutes walk away, also food places like McDonald’s and others. A good hotel, would recommend 👍
Comment from Hotel Management
27 Nov 2024 by Golden Hotel Front Office, Hotel Management
Thank you, DHIRESH, for your wonderful feedback! and rating. We’re thrilled to hear that you enjoyed your stay with us and appreciated our friendly and professional staff, as well as the clean and presentable facilities. It’s fantastic to know you loved the delicious banh mi from our on-site Vietnamese café and found our location convenient for nearby shopping and dining options. We truly appreciate your recommendation and look forward to welcoming you back in the future.
by A verified traveler from Tauranga
Posted 20 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Golden Hotel Front Office, Hotel Management
Thank you, Catherine, for your rating. We look forward to welcoming you soon.
by A verified traveler
Posted 19 Nov 2024
The receptionist was very friendly and recommended us on places to eat, shop and playground for the kids.
Comment from Hotel Management
27 Nov 2024 by Golden Hotel Front Office, Hotel Management
Thank you, Chong Cheng, for your kind feedback and rating. We’re delighted to hear that our receptionist provided friendly service and helpful recommendations for dining, shopping, and kid-friendly activities. It’s always our goal to ensure our guests feel well cared for during their stay. We hope to welcome you and your family back again soon.
by A verified traveler
Posted 17 Nov 2024
Property was quiet, staff friendly and helpful. The only downside was furniture in living area wasn't comfortable or conducive to relaxing . Very well situated to catch a bus or walk to shopping centres.
Comment from Hotel Management
27 Nov 2024 by Golden Hotel Front Office, Hotel Management
Thank you, Josephine, for sharing your experience with us. We’re pleased to hear that you appreciated the quiet atmosphere, friendly and helpful staff, and our convenient location near public transport and shopping centers. We’re sorry to hear that the furniture in the living area did not meet your comfort expectations. Your feedback is valuable, and we will certainly consider it as we work to enhance our guests’ experience. We hope to welcome you back for an even more comfortable stay in the future.
by A verified traveler from Bonney Lake
Posted 14 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Golden Hotel Front Office, Hotel Management
Thank you, James, for your review and rating. We look forward to welcoming you back with us in the future.
by A verified traveler from Fort Collins
Posted 13 Nov 2024
Modern and beautiful interior design!
Comment from Hotel Management
15 Nov 2024 by Golden Hotel Front Office, Hotel Management
Thank you, Carol, for your review and rating. We are glad to hear that you like our Modern and beautiful interior design. We look forward to welcoming you back with us in the future.
by A verified traveler
Posted 12 Nov 2024
We have to say the bathroom was top notch! Beautiful with a large shower area, rainshower and handheld shower heads. Traffic right outside our window but no noise. Staff were wonderful, friendly and helpful.
Comment from Hotel Management
13 Nov 2024 by Golden Hotel Front Office, Hotel Management
Thank you, Terry, for your fantastic feedback and rating. We’re thrilled to hear that you enjoyed the top-notch bathroom with its spacious design and dual showerheads. It’s also wonderful to know that, despite the nearby traffic, your stay was peaceful and quiet. Our team truly appreciates your kind words about their friendliness and helpfulness. We look forward to welcoming you back for another enjoyable stay.
by A verified traveler
Posted 14 Oct 2024
We stayed at a wheelchair accessible room for a night with Golden Hotel, although we initially written a request for no wheelchair accessible room. When we asked for a change of room, we were told the rooms are fully booked, perhaps due to the Chinese golden week. The area is pretty much accessible, just a few mins drive to nearby mall, supermarket, asian mart. The carpark can be a bit of limited space.
Comment from Hotel Management
17 Oct 2024 by Golden Hotel Front Office Team, Hotel Management
Thank you, Tiang, for sharing your feedback regarding your recent stay with us. We apologize for the inconvenience caused by the allocation of a wheelchair-accessible room, especially as it was not your initial preference. Unfortunately, due to high occupancy, we were unable to accommodate a room change. We appreciate your understanding in this matter. We are pleased to hear that you found the location convenient, with easy access to nearby amenities. We hope to have the opportunity to welcome you back and provide an even better experience next time.
by A verified traveler
Posted 10 Oct 2024
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Comment from Hotel Management
13 Oct 2024 by Golden Hotel Front Office Team, Hotel Management
Thank you, Paul, for your rating. We look forward to welcoming you back with us in the future.
