Ratings based on 837 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Sep 2024
Comfortable stay. Far from city center
Comment from Hotel Management
24 Sep 2024 by Courtyard Edinburgh West, Hotel Management
Dear Bonnie,On behalf of the entire hotel team, I want to thank you for sharing about your stay here at the Courtyard Edinburgh West.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely, Matthew (Front Office Supervisor)
by A verified traveler
Posted 23 Sep 2024
Quiet and comfortable.
Could have more variety of food for gluten and dairy intolerant guests.
Comment from Hotel Management
23 Sep 2024 by Courtyard Edinburgh West, Hotel Management
Dear Hazel,On behalf of the entire hotel team, I want to thank you for sharing about your stay here at the Courtyard Edinburgh West.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely, Matthew (Front Office Supervisor)
by A verified traveler from Calgary
Posted 22 Sep 2024
It was a fairly good hotel. Comfortable bed and friendly staff. The room was an accessible one (we have no disabilities) which meant it was not particularly comfortable for us. We also had booked 2 nights here on our own and had a third one through a tour company for the start of a month long driving holiday we booked through a third party. Communication was not great and we wound up with the room not serviced at all for our third night. Disappointing.
Comment from Hotel Management
23 Sep 2024 by Courtyard Edinburgh West, Hotel Management
Dear Melody,On behalf of the entire hotel team, I want to thank you for sharing about your stay here at the Courtyard Edinburgh West.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely, Matthew (Front Office Supervisor)
by A verified traveler
Posted 19 Sep 2024
The staff has been wonderful.
Comment from Hotel Management
20 Sep 2024 by Courtyard Edinburgh West, Hotel Management
Dear Glenn,On behalf of the entire hotel team, I want to thank you for sharing about your stay here at the Courtyard Edinburgh West.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely, Matthew (Front Office Supervisor)
by A verified traveler
Posted 17 Sep 2024
It’s near/in a beautiful university sight. There’s not much to do as far shopping but you can go for a beautiful walk The staff from kitchen to reception was wonderful and attentive. Breakfast was wonderful. Great bar.
Comment from Hotel Management
20 Sep 2024 by Courtyard Edinburgh West, Hotel Management
Dear Martina,On behalf of the entire hotel team, I want to thank you for sharing about your stay here at the Courtyard Edinburgh West.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely, Matthew (Front Office Supervisor)
by A verified traveler
Posted 17 Sep 2024
Comment from Hotel Management
17 Sep 2024 by Courtyard Edinburgh West, Hotel Management
Dear Sina,Thank you for providing us with feedback scores from your recent stay.I can see from the scores that you provided that overall you were perhaps able to enjoy your stay, but we didn’t quite reach your expectations in all areas. All of your feedback has been passed onto the respected management, however, if you would like to provide us with any further comments or feedback please do not hesitate to contact me.I hope we have the opportunity to address your concerns and that we can welcome you back soon. Sincerely, Matthew (Front Office Supervisor)
by A verified traveler
Posted 7 Sep 2024
It was excellent
Comment from Hotel Management
8 Sep 2024 by Ana, Front Office Manager, Hotel Management
Dear Samuel,Many thanks for your feedback following your recent stay at the hotel. I am delighted to hear about the great experience.Looking forward to welcoming you back on your next visit to Edinburgh.Best wishes,
by A verified traveler
Posted 27 Aug 2024
Convenient
Comment from Hotel Management
27 Aug 2024 by Courtyard Edinburgh West, Hotel Management
Dear Laura,On behalf of the entire hotel team, I want to thank you for sharing about your stay here at the Courtyard Edinburgh West.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely, Matthew (Front Office Supervisor)
by A verified traveler from Helena
Posted 23 Aug 2024
Friendly and awesome service
Comment from Hotel Management
23 Aug 2024 by Ana, Hotel Management
Dear Miguel,Thank you for choosing to stay with us at the Courtyard by Marriott Edinburgh West.We're delighted to know that you enjoyed your stay.We hope to welcome you back anytime you'll visit Edinburgh again.Kind regards,
by A verified traveler
Posted 13 Aug 2024
Excellent staff. Clean, easy parking. Shower pressure could be better.
Comment from Hotel Management
13 Aug 2024 by Courtyard Edinburgh West, Hotel Management
Dear Robert,On behalf of the entire hotel team, I want to thank you for sharing about your stay here at the Courtyard Edinburgh West.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely, Matthew (Front Office Supervisor)
