Ratings based on 253 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Oct 2024
Great staff . Accommodating.
Comment from Hotel Management
25 Oct 2024 by Front desk, Hotel Management
Dear, Thank you for your kind review! We're pleased to hear that our staff made your stay enjoyable. We look forward to welcoming you back soon!Best,Tower Suites Team
by A verified traveler from Woodinville
Posted 9 Oct 2024
Wonderful view
Comment from Hotel Management
25 Oct 2024 by Front desk, Hotel Management
Dear,Thank you for your review! We're thrilled you enjoyed the wonderful view during your stay. We hope to welcome you back soon to experience it again!Best,Tower Suites Team
by A verified traveler
Posted 2 Oct 2024
Amazing stay. Impressive views, the room was spacious, unique, modern yet comfortable, super clean and quiet. Staff was awesome.
Comment from Hotel Management
25 Oct 2024 by Front desk, Hotel Management
Dear,Thank you for the fantastic review! We’re delighted to hear you enjoyed the views and found your room spacious and comfortable. Our team takes great pride in providing a clean and quiet environment, so your kind words mean a lot. We look forward to welcoming you back for another amazing stay!Best,Tower Suites Team
by A verified traveler
Posted 28 Sep 2024
The staff was great prior to arrival. When we used Google maps to get to the hotel, it took us to a building with limited signage for the tower suites. We walked into the building lobby and did not find anyone down there (we later found an elevator around the corner of the lobby). We had no instruction where to park and finding the entrance to the hotel was very confusing. We saw some reviews mention they received an email prior with instructions where to park underground, but we did not. Parking was approximately $4 an hour, not included in the hotel room price. We were able to reach the hotel via email from Expedia which was helpful. The room was beautiful and the breakfast was excellent. They do not offer room service which seemed odd. As we came back from dinner, the code reader in the parking garage did not work. We pulled and pulled on the doors, trying different angles of the card. Eventually out of desperation (no one answered the chat via Expedia we had used), my husband was able to brute force doors apart. We got up to the tower suits and saw a sign that no one was on duty and to call the number if we needed assistance. We were not aware that people were not always on duty and we would need to call if we required assistance. The staff apologized profusely the next morning for the issue with the door. They were polite and kind. We went to the restaurant they recommended in the lobby of the building, the waiters ignored us completely. Overall okay stay.
Comment from Hotel Management
25 Oct 2024 by Front desk, Hotel Management
Dear Alexandra,Thank you for taking the time to share your detailed feedback. We sincerely apologize for the confusion you experienced regarding directions, parking, and access to the tower suites. We strive to provide clear information to our guests, and I regret that you did not receive the parking instructions ahead of your arrival.We’re glad to hear that you enjoyed the beautiful room and excellent breakfast, but I'm sorry to learn about the issues with the parking garage and the service at the restaurant. Your comments about the staff's attentiveness will be addressed, as we aim to ensure a seamless experience for all our guests.Thank you for your understanding, and we hope to have the opportunity to provide you with a more enjoyable stay in the future.Best regards,Tower Suite Team
by A verified traveler
Posted 8 Sep 2024
Absolutely phenomenal! Kelly and the whole team were so attentive and made my mom’s birthday trip incredibly special.
Comment from Hotel Management
25 Oct 2024 by Front desk, Hotel Management
Dear,Thank you for the wonderful review! We're thrilled to hear that Kelly and our team made your mom's birthday trip so special. We appreciate your kind words and look forward to welcoming you back for more memorable experiences!Best,Tower Suites Team
by A verified traveler
Posted 20 Aug 2024
Excellent
by A verified traveler
Posted 19 Aug 2024
Wonderful place. Great care team. We were met at the parking lot and our luggage was taken upstairs by the host. Delicious breakfast every morning to the room.
Comfortable bed ( firm), blackkout curtains, great rest every night, which was important as I was driving a lot during the day.
Quiet, clean and spacious room with an outstanding view at the city. Highly Recommend Tower suites to travelers.
by A verified traveler
Posted 17 Aug 2024
Truly an exceptional experience. Staff was extremely helpful and positive. They made a consistent effort to be of service...making an extra effort to allow early check-in after a long and tiring international flight. Great amenities in the common lounge used by only 8 suites. Only issue is that it is difficult to find--not well marked outside, so recommend calling for instructions on how to find at street level.
by A verified traveler
Posted 5 Aug 2024
by A verified traveler
Posted 30 Jul 2024 on Hotels
