Ratings based on 973 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Chapel Hill
Posted 9 Jan 2025
Great property, would stay again. We had 2 apartments, one for a group of 3 and one for a group of 4. The space/amenities were excellent. The apartment on the 3rd floor was much quieter than the one on the first floor. on the first floor, the street level noise was sleep disruptive at times but overall not too bad if you are used to some night time city noise.
Comment from Hotel Management
10 Jan 2025 by Hotel Staff, Hotel Management
Dear Paul,Thank you so much for your review. We hope to see you again in the future!Best
by A verified traveler
Posted 8 Jan 2025
We had a wonderful time.
Comment from Hotel Management
10 Jan 2025 by Hotel staff, Hotel Management
Dear Aline,Thank you so much for your feedback. We hope to see you again in the future!Best
by A verified traveler
Posted 4 Jan 2025
Very good
Comment from Hotel Management
5 Jan 2025 by Hotel Staff, Hotel Management
Dear Salli, Thank you for taking the time to write this review! We are glad to hear that you enjoyed your time with us in Iceland and hope to see you again in the future. Best regards, Hotel Staff
by A verified traveler
Posted 31 Dec 2024
Great location and we managed to get one of the free parking spaces which was a welcome surprise. The apartment itself was clean, spacious and well equipped. We were a group of 7 (4 adults and 3 kids) and we all enjoyed our stay. We would definitely stay again if we find ourselves back in Reykjavík.
Comment from Hotel Management
31 Dec 2024 by Hotel staff, Hotel Management
Dear Jennifer,Thank you so much for your positive review! We hope to see you again someday. Warmest regards,
by A verified traveler
Posted 12 Dec 2024
This was my second time staying at Rey Apartments. The location is super convenient and the staff very friendly and helpful. Would definitely stay here again
Comment from Hotel Management
13 Dec 2024 by Hotel Staff, Hotel Management
Dear Caroline, Thank you so much for your review, we hope to see you again in the future!Warmest regards,
by A verified traveler
Posted 7 Dec 2024
Very clean, great location
Comment from Hotel Management
8 Dec 2024 by Hotel Staff, Hotel Management
Dear Jonathan,thank you for the positive feedback.Best regards,
by A verified traveler
Posted 1 Dec 2024
Amazing location and stay
Comment from Hotel Management
2 Dec 2024 by Hotel Staff, Hotel Management
Dear Aixell,Thank you for your review!We appreciate it a lot.
by A verified traveler
Posted 23 Nov 2024
The location was perfect and the unit was very open and spacious. I wish the place had a coffee pot or any way to make coffee and the building outer door was very difficult to unlock.
I would stay in this unit again.
Comment from Hotel Management
23 Nov 2024 by Hotel Staff, Hotel Management
Dear Jamie,thank you for your review and feedback.We hope to see you again.Best regards,
by A verified traveler
Posted 6 Nov 2024
The hotel fraudulently advertises that they have a 24 hour shuttle to the airport. There is NO SHUTTEL and they refused to refund the cost of the room when I said I wanted to go elsewhere. Directions to the Rey Apt. were pathetic and we wandered around on the streets for an extended period of time trying to find the apt. bldg., all while lugging heavy luggage. I had to take a taxi to a bus station and then a bus to get to the airport. Getting bags up and down multiple flights of narrow steps due to no elevator was a nightmare. Most stressful hotel stay I have ever had.
Comment from Hotel Management
7 Nov 2024 by Rey Apartments Management, Hotel Management
Dear Lesley,We apologise that your stay with us did not meet your standards.Firstly, we do have a shuttle service, which is bookable at a surcharge, we regret that this might not have been made abundantly clear to you, but it is displayed on our Expedia site. You did not want to use our shuttle service becuase you though the cost was too steep. Keep in mind that the ride to the aiport can take up to 50 minutes. There is nothing fraudulent about it. We did our best to ameliorate this misunderstanding by paying for your taxi to the closest FlyBus terminal.We regret that you could not easily find the apartments, but most of our guests have very little issue getting there as it is only a two-minute walk and our front desk staff are very well trained in providing the directions. On your day of check-in, our night shift receptionist personally left his post to assist you with getting your bags up the stairs. Nowhere on our booking page is it advertised that we have an elevator, or a porter service for that matter. If guests contact us in advance requesting a ground floor apartment, we always do our best to accomodate them. On the day of your departure, we also sent you an email inquiring what time you would need assistance with your luggage, to which you never replied.Again, we regret this unfortunate series of misunderstandings and hope you will consider staying with us again in the future.
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Reception staff, Hotel Management
Dear Adrian, Thanks for taking the time to leave us the rating.
