Ratings based on 477 Verified Reviews
4.1 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Oct 2024
Clean rooms and shower. Thomas was very helpful and accommodating. Unfortunately the property is under renovation so not much to do. Bed was very clean and comfortable.
Comment from Hotel Management
28 Oct 2024 by KEX Team, Hotel Management
Thank you for your kind words, Zico! We appreciate it!
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
23 Oct 2024 by KEX Team, Hotel Management
Thank you for the great rating!
by A verified traveler
Posted 15 Oct 2024
When i originally booked my stay, i didnt know they were going to be doing renovations during that time frame. It was quite loud at times. The receptionist was excellent though. I forgot his name but the main guy that worked during the day gets 5 stars from me. He had reccomendations for excursions, food and was helpful with any issues that arrose.
Comment from Hotel Management
18 Oct 2024 by KEX Team, Hotel Management
Hi Rennie, thank you for your patience during the renovation. We truly appreciate your kind words about our receptionist, who also wanted to personally express his gratitude
by A verified traveler
Posted 14 Oct 2024
The hostel was terrible. I met lovely people there, but that was the only good thing about the stay at that hostel. The bathrooms and washrooms are shared - which is terrible because it was dirty all the time; the kitchen was hardly cleaned and the surfaces were really sticky and dirty. The beds were very creaky, which disturbed all flatmates throughout the night. There was constant construction noise from downstairs. There was no proper hygiene and standards maintained; even the floors at the corridors and rooms were frequently just sticky.
Comment from Hotel Management
14 Oct 2024 by KEX Team, Hotel Management
Thank you for your feedback. We’re sorry to hear that your stay didn’t meet your expectations. Cleanliness and guest comfort are top priorities for us, and we’ve taken note of your comments to address them with our cleaning and maintenance teams. Our reception is available 24/7, so please don’t hesitate to report any concerns during your stay, we’re always happy to assist. We appreciate you bringing this to our attention and will work to improve.
by A verified traveler
Posted 10 Oct 2024
Nice property, great staff!
Comment from Hotel Management
11 Oct 2024 by KEX Team, Hotel Management
Hi Namrata, thank you very much for your kind words :)
by A verified traveler
Posted 5 Oct 2024
It was cute, clean in a great location to all the sites. Would definitely stay here again.
Comment from Hotel Management
7 Oct 2024 by KEX Team, Hotel Management
Hi Marijana, thank you so much for your kind words! We truly appreciate it. Best regards
by A verified traveler from Aurora
Posted 5 Oct 2024
I came in on a Friday evening, it’s under extensive renovation, dark rooms and relatively pack bunk beds about at least 20, and didn’t notice a vent, I just figured out where are the toilets and showers are. All the front desk said was “ it’s the door before the kitchen at the end of the hallway.”Other than that, it’s relatively inexpensive and quieter on Sundays. Decent parking garage nearby. I think it’s relatively safe anrea and close walk to the cathedral, the bay and the bus stop are steps away. Ample of restaurants.
Comment from Hotel Management
7 Oct 2024 by KEX Team, Hotel Management
Thank you for sharing your experience and for your patience during the renovations. Your feedback about the facilities is valuable, and we truly appreciate it! Best regards
by A verified traveler
Posted 1 Oct 2024
Unfortunately this property is under construction and VERY LOUD. Almost impossible to sleep after a long day of travel
Comment from Hotel Management
2 Oct 2024 by KEX Team, Hotel Management
Hello, thank you for your feedback. We sincerely apologize for the inconvenience caused by the construction noise and appreciate your patience during this time. While we do our best to minimize disruptions, there may still be some noise and activity during the day between 09:00 and 17:00. We apologize for any disturbance this may cause and truly appreciate your understanding. Best regards
by A verified traveler
Posted 29 Sep 2024
It's now under construction, most of the common areas are not available and it's noisy. During the 6 days I stayed there, one day there was no water and one night there was no electricity. Met nice people there but the current situation is not pleasant.
Comment from Hotel Management
30 Sep 2024 by KEX Team, Hotel Management
Dear Zhiyun, thank you for taking the time to share your experience. We appreciate your patience during the renovation. Best regards
by A verified traveler
Posted 29 Sep 2024
Comment from Hotel Management
30 Sep 2024 by KEX Team, Hotel Management
Thank you, D! We appreciate your highest rating!
