Ratings based on 909 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jan 2025
Property is very nice. Loved the spa. Is about a 15 minute walk to center city. Not bad in good weather but in windy/rainy season there were a couple days I wished I had chosen their sister property downtown. Breakfast buffet was well worth it but I did not try the on site restaurant for dinner.
by A verified traveler
Posted 15 Jan 2025
The property is too far from downtown
Comment from Hotel Management
15 Jan 2025 by Front desk, Hotel Management
Dear Iksan,Thank you for choosing to stay with us at Grandi by Center Hotels. We truly appreciate your feedback.We understand that our location, while slightly outside the city center, may not have been exactly what you were looking for. However, we believe the peaceful harbor-side setting offers a unique experience, and we’re only a 10-minute walk from the heart of the city. This location allows us to provide a quiet retreat away from the busy party streets, which we hope you found to be a refreshing contrast.We hope the other aspects of your stay were enjoyable, and we would be delighted to welcome you back in the future.Kind regards, Emma Team Grandi
by A verified traveler
Posted 15 Jan 2025
great property not far from the center was able to walk down town and restaurant ,not far from grocery store too , staff was great and helpfull
Comment from Hotel Management
15 Jan 2025 by Front desk, Hotel Management
Dear Frederic,Thank you for your fantastic review! We're delighted you enjoyed our convenient location and found it easy to explore downtown Reykjavik. Our team always aims to provide helpful service and ensure you have a comfortable stay.We appreciate your kind words and hope to welcome you back to Grandi by Center Hotels!Warm regards,EmmaTeam Grandi
by A verified traveler
Posted 13 Jan 2025
Comment from Hotel Management
13 Jan 2025 by Clara, Hotel Management
Dear SilviuThank you for your 4/5 review! We're glad you had a good stay and appreciate your feedback. We hope to welcome you back in the future!Kind regardsGrandi Team
by A verified traveler
Posted 13 Jan 2025
Accommodating staff, very nice breakfast and lovely spa
Comment from Hotel Management
13 Jan 2025 by Clara, Hotel Management
Dear TobiasThank you for your 5/5 review! We’re delighted you enjoyed our accommodating staff, delicious breakfast, and relaxing spa. We hope to host you again for another wonderful stay!Kind RegardsGrandi Team
by A verified traveler
Posted 12 Jan 2025
Clean hotel and good location
Comment from Hotel Management
13 Jan 2025 by Clara, Hotel Management
Dear Li ChooThank you for your 5/5 review! We're delighted you appreciated the cleanliness of the hotel and its convenient location. We hope to welcome you back for another great stay soon!Kind regardsGrandi Team
by A verified traveler
Posted 12 Jan 2025
Nice place to stay. It’s walkable to the ports and city center. Staff are very friendly. Buffet was excellent.
Comment from Hotel Management
12 Jan 2025 by Clara, Hotel Management
Dear EvelynThank you for your 5/5 review! We're thrilled you enjoyed your stay and found the location convenient for exploring the ports and city center. It's wonderful to hear that our friendly staff and excellent buffet contributed to your experience. We look forward to welcoming you back again soon!Kind regardsFront Desk Team
by A verified traveler
Posted 11 Jan 2025
Our room was very basic though very clean. Beds changed daily ,shower good but surprised the hand basin was not in the bathroom.
Limited storage so had to live out of suitcase.
Comment from Hotel Management
12 Jan 2025 by Clara, Hotel Management
Dear JanThank you for your 4/5 review! We're pleased to hear that you found the room clean and appreciated the daily bed changes and good shower facilities. We understand your surprise about the hand basin being separate from the bathroom and the limited storage space. Your feedback helps us improve, and we’ll take it into account as we enhance our guests' experiences. We hope to welcome you back in the future!Kind regardsFront Desk Team
by A verified traveler
Posted 6 Jan 2025
I liked the location close to the harbor for quick access to Northern Lights viewing. I picked this property because they said they had parking, but in reality there was just street parking nearby if you could get a spot.
Also, there were only three outlets in the room and they were all on one side of the room - so that was pretty inconvenient. And becuase of this only lighting on one side of the room.
On New Year's Day the cafe in the hotel was not open for business. I find this unacceptable. If you are open for guests you should be fully open.
Would not stay there again.
Comment from Hotel Management
7 Jan 2025 by Front desk, Hotel Management
Dear Claire,Thank you for staying with us in Grandi by Center Hotels. I'm happy you enjoyed the location, close to viewpoints for the northern lights. I'm sad to see that you got misleading information. It's true that we don't have our own parking, but we recommend the easily accessible street parking around the hotel. we are sorry about this situation which must have been frustrating. I'm also sorry about the layout of the room and that it didn't fit your preferences. Thank you for giving us feedback regarding Hygge's opening hours, I will forward this information to the Cafés manager for them to review.I would love to hear more about your experience and come to a suitable solution as we do wish to welcome you back in the future for a better stay! Please send me an email to training@centerhotels.com and we can follow up personally with you. Sincerely,EmmaManagement trainee Team Grandi
by A verified traveler
Posted 6 Jan 2025
Comment from Hotel Management
7 Jan 2025 by Emma, Hotel Management
Dear Daniel,Thank you for staying with us and giving us such a nice review. We hope to welcome you back for another great stay in the near future! Kind regardsTeam Grandi
