Ratings based on 989 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Dec 2024
Completely met expectations
by A verified traveler from Paris
Posted 27 Dec 2024
Everything is great at this hotel, decent room size, convenient location, great breakfast, very friendly and helpful staff. Big thanks to Mihaela who helped us a lot during our stay and provided useful recommendation to make our stay in Reykjavík even more enjoyable!
by A verified traveler
Posted 26 Dec 2024
The room was perfect, service was phenomenal! The breakfast buffet had quite the delicious variety. I feel well-rested and nourished.
by A verified traveler from Cary
Posted 24 Dec 2024
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Þórður, Lead Welcome Enthusiast. , Hotel Management
Dear Charlsie,Thank you for your review!!!
by A verified traveler
Posted 13 Dec 2024
See above
Comment from Hotel Management
17 Dec 2024 by Þórður, Lead Welcome Enthusiast. , Hotel Management
Dear Cory,Thank you for your review!
by A verified traveler from Chicago
Posted 12 Dec 2024
Smooth check in process, comfy beds and warm rooms! Great breakfast buffet.
Comment from Hotel Management
17 Dec 2024 by Þórður, Lead Welcome Enthusiast. , Hotel Management
Dear Pamela,Thank you for taking your time to give us your 5/5 review!We are glad that you enjoyed your stay.
by A verified traveler
Posted 11 Dec 2024
Perfectly located for central Reykjavík. Very cosy, attractive decor, good restaurant. Would certainly stay here again.
Comment from Hotel Management
17 Dec 2024 by Þórður, Lead Welcome Enthusiast. , Hotel Management
Dear Robert,Thank you for choosing Canopy Reykjavík and for your 5/5 review!We are happy to hear that you enjoyed the location and decor.We hope to see you again in the near future.
by A verified traveler
Posted 11 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Þórður, Lead Welcome Enthusiast. , Hotel Management
Dear Mario,Thank you for your 5/5 review!
by A verified traveler
Posted 9 Dec 2024
2nd stay at this property. The 1st (2 yrs ago) was much better. This was very disappointing. Tiny Room in connecting building on 5th floor. Staff didn't advise us of the noise to expect. Night club next door - not an ounce of sleep for the last 3 days of our 7 night trip. Good location in terms of city centre however we should have been told about the noise. Advised it would cost another £200 to change room to a better standard/location room when we already had a good standard room booked.
No bath robes like last time. Main issue was the lack of ventilation in the room and sheer noise from nightclub which was not advised - a noised of this magnitude- customers should be informed- I cannot stress how loud the music was.. there was a speaker underneath outside the room window.. Pros- rooms cleaned every day and a dark haired lady in the restaurant was phenomenal- Floss Cocktails highly recommended. We were debating whether to book here or the Edition hotel this trip and I'm afraid to say we made the wrong choice. Next visit will be to another hotel. Overall, not a comfortable stay at all which disappointed us as this is our 2nd visit to this hotel
Comment from Hotel Management
10 Dec 2024 by Þórður, Hotel Management
Dear Helen,We are thankful for sharing your experience, yet sorry to hear that we fell short in delivering the high quality service that we at Canopy by Hilton Reykjavík City Centre are known for. Your feedback will help us to address issues like you encountered in a timely manner and ensure they do not occur in the future.Can I please ask you to send us an email to our reception team (canopy at icehotels.is) so I can get in direct contact with you to hear more about your experience and find some resolutions to the issues that you had. We hope to be able to welcome you to Canopy by Hilton Reykjavík City Centre so we can have you enjoy our property and our service as we want all our guests to experience it.Look forward to hear from you.Sincerely,Þórður HalldórssonLead Welcome EnthusiastCanopy by Hilton Reykjavík City Centre
