Ratings based on 976 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Joe , Hotel Management
It appears that you enjoyed your stay with us, Danielle. We were happy to serve you.
by A verified traveler from Spruce Grove
Posted 5 Nov 2024
I would consider this stay as just very average. Unfortunately a major factor we had when booking this property was the restaurant which was closed during our stay. We understood that many restaurants in town may be closed during this time frame for off season but as it was for our anniversary it was important to me that we were able to have a nice dinner. At the time of booking there was no indication on their website that the main restaurant would be closed nor did receive any notification of the closure within the cancellation time frame. Had I known that the restaurant would be closed, I would have booked a different property. There was also construction during our stay which we were also not notified of. I would understand if the room rate was discounted for these factors but it still was one of the most expensive options in town. For these reasons, I do not feel we would stay here again.
Comment from Hotel Management
7 Nov 2024 by Regent Hotel, Hotel Management
Hi Kelsey,We posted the closure of the 112 Restaurant on the Expedia Booking site, but it was not yet decided when you booked in October-we always do a fall closure to prep for the busy winter-we apologize for that inconvenience. As for the construction, we only have a 2 week quiet period right now, so we had to quickly arrange for carpet installation in hallways and cleaning-it was quite last minute, but we had to get the carpet layers in on their timeline...renos have to get done whenever we have a slower period. When you prepay a booking site, we have no option to reduce rates on our end at time of checkout, We appreciate your understanding, and look forward to having you back.
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Joe , Hotel Management
We appreciate your excellent review of our fine hotel.
by A verified traveler
Posted 1 Nov 2024
They staff helped with an early check in
Breakfast was terrible
Comment from Hotel Management
2 Nov 2024 by Joe , Hotel Management
During the autumn shoulder season, breakfast is fairly limited. Our regular breakfast cook is now back in service after a long recovery, and breakfast should be up to our old, high standards.
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
1 Nov 2024 by Joe , Hotel Management
We sincerely appreciate the great review, Michael. We hope to see you again one day soon.
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Joe , Hotel Management
Thanks, Tom. We hope to improve and get that up to a 5 out of 5 next Time. All the best in your travels.
by A verified traveler from Kelowna
Posted 27 Oct 2024
Always a nice place and they always remember my name
Comment from Hotel Management
27 Oct 2024 by Joe , Hotel Management
We are very glad that you enjoyed another stay here at the Regent. We look forward to welcoming you back soon. We hope you think of us as your home away from home.
by A verified traveler
Posted 24 Oct 2024
The beds were super comfy and the hotel is close to everything downtown making it walkable.
Comment from Hotel Management
24 Oct 2024 by Joe , Hotel Management
We appreciate your thoughtful review, Krystin. You are right! Our location is super! We have invested in very high quality Simmons mattresses are and pleased that so many of our guests remark on them so favourably.We hope to see you again one day.
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Joe , Hotel Management
We sincerely appreciate your 5 out of 5 review, Robert! We hope to see you again.
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
19 Oct 2024 by Joe , Hotel Management
We sincerely appreciate the great review, Blair. We are so pleased that you enjoyed your stay here!
