Ratings based on 996 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
We had a great stay and the staff was so friendly and accommodating!
Comment from Hotel Management
17 Nov 2024 by EP, Hotel Management
Greetings,Thank you for taking the time to provide us with such a wonderful comment about our staff and hotel. I am very happy you had a wonderful stay. We do hope to see you again in a near future. Have a wonderful day!
by A verified traveler
Posted 16 Nov 2024
Staff was helful and courteous.
Restaurant needs to have longer opening hours.
Comment from Hotel Management
17 Nov 2024 by EP, Hotel Management
Greetings,Thank you for taking the time to provide us with such a wonderful comment about our staff l. I am very happy you had a wonderful stay. And we would like to thank you for the comment about hotel restaurant. We will raise this topic to the management team. Have a wonderful day!
by A verified traveler
Posted 6 Nov 2024
I’ve stayed here before it’s normally great but was disappointed that my shower had two body wash containers and one conditioner, no shampoo. My hair is looking pretty rough today.
Comment from Hotel Management
6 Nov 2024 by Patrick, Hotel Management
Thank you for taking a moment to share your experience at The Sheraton Reston. We truly regret the shortcomings you encountered as we commit to providing the finest personal service and facilities to our guests. Please know we have communicated this to our team, and we do hope we have the opportunity to welcome you to our hotel in the future so that we may restore your faith in our hotel
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Patrick, Hotel Management
Greetings,Thank you for taking the time to provide us with such a wonderful rating about our hotel. I am very happy you had a wonderful stay.We do hope to see you again in a near future.Have a wonderful day!
by A verified traveler
Posted 28 Oct 2024
I was having a good experience with the hotel as the staff was friendly and area was quiet, until the last night when I found black mold on the air vents of the air conditioning unit. If I had seen it earlier I would have demanded a new room or a full refund. I only came upon it because I went to put a pair of jeans near by on the chair to air out before I wore it the next morning to the airport. Also I do recall coughing a couple nights prior, but blamed it on the cold weather.
I spoke to the staff attendant when I checked out and he said he couldn't give me a refund as I booked my stay through a third party. I responded by saying that I would be writing to their corporate office. When my health is on the line in the case of pure negligence to clean the vents I really don't want a free future booking I want a full refund to my card. To think I took out insurance for this stay thinking about all other risk possibilities other than exposure to black mold.
Comment from Hotel Management
29 Oct 2024 by Patrick, Hotel Management
Dear Zanifa,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
by A verified traveler
Posted 18 Oct 2024
I am Happy and safe
Comment from Hotel Management
19 Oct 2024 by EP, Hotel Management
Greetings,Thank you for taking the time to provide us with such a wonderful comment and rating about our hotel. I am very happy you had a wonderful stay. We do hope to see you again in a near future. Have a wonderful day!
by A verified traveler
Posted 14 Oct 2024
Staff was welcoming and friendly. Clean room and quiet.
Comment from Hotel Management
14 Oct 2024 by Patrick, Hotel Management
Greetings,Thank you for taking the time to provide us with such a wonderful rating about our hotel. We are very happy you had a wonderful stay.We do hope to see you again in a near future.Have a wonderful day!
by A verified traveler
Posted 5 Oct 2024
There was a toothpaste stain outside the sink. There was hair in the shower. The sheets smelled weird. A lady with a clipboard woke us up at 9 am!
Comment from Hotel Management
5 Oct 2024 by EP, Hotel Management
Dear Laura, Thank you for taking the time to reflect on your recent experience at Sheraton Reston Hotel. We sincerely apologize that the overall quality of your stay did not meet your expectations. We share your disappointment as it is our goal to not only meet, but to exceed our valued guests' expectations.Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the leadership team, so we can do our best to ensure this does not occur again.As a result of my review of your experience, we will issue points for compensation. Once again, thank you for taking the time to share your experience.We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.Sincerely,
by A verified traveler
Posted 27 Sep 2024
Comment from Hotel Management
28 Sep 2024 by Patrick, Hotel Management
Greetings,Thank you for taking the time to provide us with such a wonderful rating our hotel. We are very happy you had a wonderful stay.We do hope to see you again in a near future.Have a wonderful day!
by A verified traveler
Posted 26 Sep 2024
Comment from Hotel Management
26 Sep 2024 by Patrick, Hotel Management
Greetings,Thank you for taking the time to provide us with such a wonderful rating about our hotel. We are very happy you had a wonderful stay.We do hope to see you again in a near future.Have a wonderful day!
