Ratings based on 982 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jan 2025
Loved the attached parking.
by A verified traveler
Posted 12 Jan 2025
Very nice area. Loved watching ice skating!
by A verified traveler
Posted 7 Jan 2025
by A verified traveler
Posted 5 Jan 2025
The heater in my room was broken, so I spent the night shivering in the cold. The room temperature was 56°F, and the air conditioner was on. When I switched it to heat, it only went up to 66°F after three hours. I told the receptionist about it, and they said they would fix it later. So, I decided to check out immediately.
Comment from Hotel Management
6 Jan 2025 by AP, Hotel Management
I'm truly sorry to hear about your experience. We deeply regret the inconvenience caused by the malfunctioning heater and the delay in addressing the issue. Your comfort is our priority, and we understand how frustrating this must have been. Please accept our sincere apologies. We will ensure this matter is resolved promptly and hope to have the opportunity to make it right on your next visit. Thank you for bringing this to our attention.
by A verified traveler
Posted 3 Jan 2025
The property was clean and the service was excellent. It was close to a wide variety of dining options. The one drawback was the carpeting because it set off my allergies.
Comment from Hotel Management
6 Jan 2025 by AP, Hotel Management
Thank you for your feedback! We're delighted to hear you enjoyed our location. We appreciate your comments about the room and are excited to let you know that we have upcoming renovations planned to enhance our guests' experience. We hope to welcome you back soon to enjoy our updated facilities!
by A verified traveler
Posted 2 Jan 2025
Excellent
Comment from Hotel Management
6 Jan 2025 by AP, Hotel Management
Tnak you
by A verified traveler
Posted 1 Jan 2025
Great location, the capital burger was great. Room “alittle” tired…could use updating
Comment from Hotel Management
6 Jan 2025 by AP, Hotel Management
Thank you for your feedback! We're delighted to hear you enjoyed the Capital Burger and our location. We appreciate your comments about the room and are excited to let you know that we have upcoming renovations planned to enhance our guests' experience. We hope to welcome you back soon to enjoy our updated facilities!
by A verified traveler
Posted 31 Dec 2024
Great stay! My kids love coming here for the pool and jacuzzi.
Comment from Hotel Management
6 Jan 2025 by AP, Hotel Management
Thank you
by A verified traveler
Posted 29 Dec 2024
Front desk attendants were all rude and very unhelpful. It was an unnecessary and frustrating experience especially given the amount of money they charge.
Comment from Hotel Management
30 Dec 2024 by AP, Hotel Management
Dear Guest,We sincerely apologize for the negative experience you had with our front desk attendants. This is not the level of service we strive to provide, and we understand your frustration, especially given the cost of your stay. Your feedback is extremely valuable to us, and we will address this issue with our team to ensure it does not happen again. Thank you for bringing this to our attention.Sincerely, Hotel Management
by A verified traveler
Posted 24 Dec 2024
Comment from Hotel Management
30 Dec 2024 by AP, Hotel Management
We hope you had a wonderful stay and enjoyed your time here. It was a pleasure having you as our guest.If you have any feedback or suggestions, we would love to hear from you. Safe travels, and we hope to welcome you back in the future!
