Ratings based on 118 Verified Reviews
4.4 Room cleanliness
3.6 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Dec 2024
The location, the building and the property manager, Bushra, were excellent. Lots of local businesses are walkable and a great Reston Town Center location.
Comment from Hotel Management
12 Dec 2024 by The GLS Customer Care Team, Hotel Management
Thank you for your fantastic review, Chris! We're pleased to hear you enjoyed the location, the property, and Bushra's service. We're proud of our central spot near local businesses and Reston Town Center. We hope to welcome you back soon!
by A verified traveler
Posted 5 Dec 2024
Comment from Hotel Management
6 Dec 2024 by The GLS Customer Care Team, Hotel Management
Thank you for the perfect rating, Faina! We’re so glad you had a great experience and appreciate your feedback. We hope to welcome you back soon!
by A verified traveler
Posted 3 Dec 2024
So convenient and close to everything!
Comment from Hotel Management
3 Dec 2024 by The GLS Customer Care Team, Hotel Management
Thank you, Kirsty! We're pleased to hear you enjoyed the convenience of our location. We look forward to welcoming you again for another great stay!
by A verified traveler from Windsor
Posted 18 Nov 2024
The property itself was great.
The company is not.
I've had to revise my review many times, but unsure why... buyer beware as I can't give details I guess.
Comment from Hotel Management
19 Nov 2024 by The GLS Customer Care Team, Hotel Management
Thank you for your feedback, Felicia. We’re glad to hear you liked the property itself, but we’re sorry to hear about your experience with the company. We value your feedback and are committed to improving our guests' experiences.
by A verified traveler
Posted 22 Oct 2024
Great stay! Property manager was easy to communicate with and allowed a late checkout and the unit was clean. Highly recommend
Comment from Hotel Management
23 Oct 2024 by The GLS Customer Care Team, Hotel Management
Thank you, Harold! We're delighted you had a great stay and appreciated the communication and late checkout. It's wonderful to hear the cleanliness met your expectations. We look forward to welcoming you back!
by A verified traveler
Posted 3 Oct 2024
Happy to stay for family trip. Spacious rooms with nice amenity. Strongly Recommend.
Comment from Hotel Management
7 Oct 2024 by The GLS Customer Care Team, Hotel Management
Dear Jonathan, we’re happy to hear you enjoyed your family trip and found the rooms spacious with great amenities. Your strong recommendation means a lot to us! We look forward to welcoming you back for your next stay!
by A verified traveler
Posted 1 Oct 2024
Everything was very clean, fantastic customer service and the area around the hotel had a lot of things to do. Would absolutely consider staying here again.
Comment from Hotel Management
1 Oct 2024 by The GLS Customer Care Team, Hotel Management
Dear Omar, thank you for your amazing review! We're pleased to hear you enjoyed the cleanliness and our fantastic customer service. It’s great that you found plenty to do in the area. We’d love to welcome you back on your next visit! Safe travels!
by A verified traveler
Posted 2 Sep 2024 on Hotels
This place is just ok. You book through hotels.com and then have to deal with the management company global suites. Hotels is great but global is horrible. They constantly ask for photos of your credit card. I have stayed three times and won’t ever again. They always mess up my parking reservation and then bill me months later. The area is great but if you are looking for ease of booking this is not the place. Stay away. I will avoid this place from now on and I travel to the area a lot. Their check out instructions basically have you do everything a cleaning crew is paid to do. If you don’t do it they will dock your deposit. Yes it has a full kitchen but there is not one spatula or even salt and pepper for you to actually cook. Just go to the Hyatt next door. Their cleaning list is worse than my wife’s at home. It is work on you to stay here. I tried to like it three times but global luxury suites ruined my experience. They don’t tell you when you book that you have to go through them after. The area is great though but just stay in the main hotel. I will never stay there again
Comment from Hotel Management
3 Sep 2024 by The GLS Customer Care Team, Hotel Management
Dear Robert, we are sorry to hear about your frustrating experiences with Global Suites. It’s disappointing when a stay doesn’t meet expectations, especially with booking and management issues. Your feedback is noted, and I’ll make sure to pass it on to help improve their service. Thank you for highlighting the positive aspect of the area. We hope your future stays are much smoother and more enjoyable.
by A verified traveler
Posted 30 Aug 2024 on Orbitz
Nice, large apartment with some flaws - bed possibly broken, one towel only, have to pack your garbage out. There is parking nearby but communication to secure it was annoying with having to send images of the credit card in. Check in was smooth and the building and the area are great.
Comment from Hotel Management
3 Sep 2024 by The GLS Customer Care Team, Hotel Management
Hi Nikica, thank you for your review. We are glad you liked the apartment and the area, but we apologize for the issues with the bed and towels, and the parking communication. Your feedback is valuable, and we’ll work on addressing these concerns to improve future stays. If you decide to stay again, please let us know if there’s anything specific we can do to improve your experience.
by A verified traveler
Posted 18 Aug 2024
Great place. I would stay here again.
Comment from Hotel Management
19 Aug 2024 by The GLS Customer Care Team, Hotel Management
Radha, thank you for the wonderful review! We’re pleased you enjoyed your stay and look forward to hosting you again.
