Ratings based on 960 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Edmonton
Posted 23 Jul 2024
Room' carpets were very old, scared of possible bed bugs.. mini fridge in the room had broken door..
Comment from Hotel Management
1 Aug 2024 by Equipe Delplaza Hotels, Hotel Management
Mr. Vahid Thank you for your feedback about your stay, giving us the opportunity to improve our services and infrastructure.Sincerely!Delplaza Hotels Team.
by A verified traveler from Las Vegas
Posted 15 Jul 2024
Comment from Hotel Management
16 Aug 2024 by Equipe Delplaza Hotels., Hotel Management
Sr. Robert!Muito obrigado pela sua avaliação.Equipe Delplaza Hotels.
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Equipe Delplaza Hotels., Hotel Management
Sra. Atiele!Somos gratos pela sua avaliação.Esperamos que retorne em breve!Equipe Delplaza Hotels.
by A verified traveler
Posted 7 May 2024
O jantar muito bem servido e o cafe da manha tbem
Comment from Hotel Management
9 May 2024 by Equipe Delplaza Hotels., Hotel Management
Sr. Marlon!Agradecemos por nos prestigiar e avaliar sua estadia.Esperamos recebê-lo novamente em breve!Equipe Delplaza Hotels.
by A verified traveler
Posted 28 Mar 2024
no good
Comment from Hotel Management
1 Apr 2024 by Equipe Delplaza Hotels., Hotel Management
Sr. Cristian!Agradecemos por avaliar sua estadia e nos dar a oportunidade de melhorar.Equipe Delplaza Hotels.
by A verified traveler
Posted 12 Mar 2024 on Hotels
easy checkin, busy part of the city. hot breakfast with egg and toast appreciated. atypical ac confgiuration but not hard to figure out.
nice staff
Comment from Hotel Management
14 Mar 2024 by Equipe Delplaza Hotels., Hotel Management
Thank you for your review, Mohammed! We are glad to hear that you found our check-in process easy and enjoyed our hot breakfast. We will make sure to pass on your kind words to our staff. We hope to welcome you back to Excelsior São Paulo soon!
by A verified traveler
Posted 7 Mar 2024 on Hotels
Comment from Hotel Management
14 Mar 2024 by Equipe Delplaza Hotels., Hotel Management
Sr. Matthew!Muito obrigado pela sua avaliação.Equipe Delplaza Hotels.
by A verified traveler
Posted 28 Feb 2024
Nice hotel
All staff including this hotel should know how to speak English!
Hotel is dated.
Carpeting in room is dirty.
Comment from Hotel Management
28 Feb 2024 by Equipe Delplaza Hotels., Hotel Management
Dear Guest!Thank you for your feedback about your stay.We hope you return soon. A big hug! Delplaza Hotels team.
by A verified traveler
Posted 16 Feb 2024 on Hotels
Comment from Hotel Management
20 Feb 2024 by Equipe Delplaza Hotels., Hotel Management
Muito obrigado pela sua avaliação.Volte sempre!Equipe Delplaza Hotels.
by A verified traveler
Posted 9 Feb 2024
Impeccable, traditional hotel with exceptional service!
