Ratings based on 356 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Oct 2024
"Maintenance" walked in on me, no knock. I wasnt doing anything bad but there was issue with room next to mine and he was called into work. Should have knocked to make sure I was dressed or worse. But he just keyed in room.
Comment from Hotel Management
11 Oct 2024 by Hotel manager, Hotel Management
Dear Guest,Thank you for sharing your experience. We sincerely apologize for the lack of proper protocol during the maintenance visit. Our team is addressing this to ensure it doesn’t happen again. Your privacy and comfort are our top priorities, and we hope to provide a better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 3 Oct 2024
Great value for the price. Safe and Clean.
Comment from Hotel Management
4 Oct 2024 by Hotel Manager , Hotel Management
Dear Marc,Thank you for the wonderful 5-star review! We're happy to hear you found great value in your stay and appreciated the safety and cleanliness. We hope to welcome you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 21 Aug 2024
I have a ton of pictures of this place. Filthy walls, toilet would not flush, no hot water, smelled terrible, bed where very hard and smelled dirty. Absolutely disgusting. Worst hotel I have ever been in. Nothing like the pictures.
Comment from Hotel Management
22 Aug 2024 by Hotel Manager , Hotel Management
Dear Alexander,Thank you for your detailed feedback. We’re sorry to hear about the issues you encountered. Your concerns regarding cleanliness, amenities, and room conditions are noted, and we will be investigating these matters further to make necessary improvements. We appreciate your input and hope to offer a better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 20 Aug 2024
Shower head was almost detached from the wall. It was very difficult to get the shower temperature regulated- water was scalding.
Comment from Hotel Management
21 Aug 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback. We’re sorry to hear about the issues you faced with the shower. Your comments are valuable, and we’ll make sure to address the shower head and temperature control concerns to improve our facilities. We appreciate you bringing this to our attention.Sincerely, Hotel Manager
by A verified traveler
Posted 18 Aug 2024
Comment from Hotel Management
20 Aug 2024 by Hotel Manager , Hotel Management
Dear Chance,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager
by A verified traveler
Posted 17 Aug 2024
We had low expectations. They were not met. But it was cheap.
Comment from Hotel Management
19 Aug 2024 by Hotel manager, Hotel Management
Dear Guest,I’m sorry to hear that your experience did not meet your expectations. While we strive to provide value, we understand that there is always room for improvement. Thank you for your feedback, and we will work on addressing these concerns.Sincerely, Hotel Manager
by A verified traveler
Posted 8 Aug 2024
CLEANINESS VERY POOR , BATHROOM SINK BROKEN , CIGGRETTE SMELLS FROM ROOM EVEN NO SMOKING ROOM WAS BOOKED , DOOR LOCK WASN'T WORKING , KEY CARD WAS NOT WORKING , ROACHES WERE ON FLOOR ,BED SHEET HAS HOLE BY CIGGRETTE BURN ,TERRIBLE EXPERINCE
Comment from Hotel Management
9 Aug 2024 by Hotel manager, Hotel Management
Dear Guest,I am deeply sorry to hear about the issues you encountered during your stay. The cleanliness and condition of your room, as well as the malfunctioning amenities, are far below the standards we strive to maintain. We sincerely apologize for the cigarette smell in your non-smoking room and the presence of roaches. Your experience is unacceptable, and I will personally address these concerns with our team to ensure that such problems are rectified immediately.Thank you for bringing this to our attention, and we appreciate your feedback.Sincerely, Hotel Manager
by A verified traveler from Pittsburgh
Posted 28 Jul 2024
Make the landmark a landmark !
Comment from Hotel Management
29 Jul 2024 by Hotel Manager , Hotel Management
Dear Robert,Thank you for your feedback and the 3 out of 5 rating. We appreciate your suggestion and will consider it as we work to enhance our property. If you have any more specific ideas or concerns, feel free to share them with us!Sincerely, Hotel Manager
by A verified traveler
Posted 24 Jul 2024
Absolutely filthy. Something that looked like melted chocolate ice cream all over the inside of the refrigerator. Smelled like mold & I couldn’t breathe. Black hairs all over the toilet (looked like public hairs) soap dishes in bathroom rusted & rotted, a piece of the bathroom sink counter was missing. Moldy shower curtain. We pushed the furniture in front of the door for safety because the lock was broken & there were people hanging out outside all night
Comment from Hotel Management
25 Jul 2024 by Hotel Manager , Hotel Management
Dear Melanie,Thank you for your feedback. We're sorry to hear about the condition of your room and the issues you encountered. Your comments are concerning, and we will take immediate steps to address these problems with our cleaning and maintenance teams. Ensuring a clean and safe environment for our guests is a top priority, and your input helps us improve. We appreciate you bringing these matters to our attention.Sincerely, Hotel Manager
by A verified traveler
Posted 21 Jul 2024
Comment from Hotel Management
10 Aug 2024 by Hotel manager, Hotel Management
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager
