Ratings based on 371 Verified Reviews

4.3 out of 5
100% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 26 Nov 2024
5 out of 5
by A verified traveler

Posted 25 Nov 2024
New atmosphere
5 out of 5
by A verified traveler

Posted 11 Nov 2024
Location was so convenient for my daughter’s dance convention! I had to run to & from the hotel and the Reno Convention Center many times, so it made it an easy trip.
5 out of 5
by A verified traveler

Posted 30 Sep 2024
Great staff, great place.
2 out of 5
by A verified traveler

Posted 16 Sep 2024
The kids were sad because the swimming pool was not available while the website said it is.
5 out of 5
by A verified traveler

Posted 11 Sep 2024
Hotel is in the convenient location with top notch service
5 out of 5
by A verified traveler

Posted 3 Sep 2024
Easy check in
4 out of 5
by A verified traveler

Posted 1 Sep 2024 on Hotels
The hotel was conveniently located with easy, plentiful parking. The room was great size with very comfortable beds and lovely bedding. The pool was out of order which was a bummer. Also there was no hair dryer in the room which caused a mad scramble to get one and make our dinner plans on time. Overall I think a great value.
4 out of 5
by A verified traveler

Posted 19 Aug 2024
Place is in a good location. Staff was great. However, the place needs to be fixed. The pool was closed because a pipe burst. The ice machine on our floor was broken so we had to go to the lobby to get ice. One of the elevators was also broken. The hotel seems new but it is falling apart.
3 out of 5
by A verified traveler

Long wait no pool

Posted 12 Aug 2024 on Hotels
Vert terrible service right from the beginning. 10-15 minutes before someone showed up to check us in. A gal finally came out of a room with friends down the hallway. Checkout the next morning too was a long wait before a young girl showed up. Pool was down sadly which we weren’t happy with. We weren’t told this until arrival. We had to ask for a couple more pillows not enough towels for our family if 4. Very clean place but disappointed by the overall experience.
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