Ratings based on 976 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2024
Overall great stay. Hotel close to shops and restaurants. Hotel was busy during a weekend, it’s close to Reno.
by A verified traveler
Posted 28 Oct 2024
Got to the Hotel and the main entry was locked and no one was answering the phone . Mind you I did get there late around midnight buyer just had a long trip from out of state and my family and I couldn’t wait to get in our room and we had to wait a little longer because staff lock the doors because they were away from the desk . About less then 10 mins later a gentlemen finally let me in
Comment from Hotel Management
29 Oct 2024 by Brad L. , Hotel Management
Thank you for your feedback. I apologize for the inconvenience you experienced during your late arrival. I understand how frustrating it can be to wait, especially after a long trip. We’ll work on improving our entry procedures for late arrivals.I hope the rest of your stay was enjoyable. If you have any further concerns, please let us know.
by A verified traveler from Union city
Posted 7 Oct 2024
Comment from Hotel Management
10 Oct 2024 by Brad L. , Hotel Management
Thank you!
by A verified traveler
Posted 26 Sep 2024
I had a king bed accessible room reservation that was pepaid but they gave me a double queen standard and said they would not honor my reservation. Then the shower handle came apart when I turned it on. After we cleaned the mess from the shower handle and maintenance repaired it I asked the desk staff for some new towels and she gave me used dirty towels. She was rude about having an animal and she charged me the pet fee twice which I didn't notice until the morning desk lady checked us out.
Comment from Hotel Management
29 Oct 2024 by Brad L. , Hotel Management
Thank you for your feedback. I sincerely apologize for the issues you faced with your reservation, the shower, and the towels. This is not the level of service we strive for, and I appreciate you bringing it to our attention. I will address your concerns with our team to ensure improvements are made.We hope to have the chance to provide you with a better experience in the future.
by A verified traveler
Posted 20 Sep 2024
Comment from Hotel Management
10 Oct 2024 by Brad L. , Hotel Management
Thank you, Christopher. We hope to see you again
by A verified traveler
Posted 20 Sep 2024
Spa was closed, lobby had clumps of mud on the floor, breakfast was not included in room rate, Suite had shuttered doors between bedroom and living area with gaps so not really private. Living area advertised as having sleeper sofa did not. Blackout curtains had huge gaps.
Comment from Hotel Management
29 Oct 2024 by Brad L. , Hotel Management
Thank you for your feedback. I’m sorry to hear about your experience with the spa, cleanliness, and room privacy. Your comments are valuable, and we’ll address these issues with our team to ensure improvements are made. We appreciate your insights and hope to provide a better stay in the future
by A verified traveler
Posted 9 Sep 2024
We were visiting family for a wedding. The property had a lot of options to eat shop and good freeway access. Staff was very nice
Comment from Hotel Management
10 Sep 2024 by Brad Lassner, Hotel Management
Ron, I am thrilled to see our location was a good fit for you. I'll share your comments with our team. Thank you for sharing!
by A verified traveler
Posted 21 Aug 2024 on Hotels
Comment from Hotel Management
8 Sep 2024 by Brad Lassner, Hotel Management
Thank you, Heather.
by A verified traveler
Family friendly
Posted 20 Aug 2024 on HotelsThe rooms are very nice and clean. Staff was friendly.Overall would stay there again.
Comment from Hotel Management
20 Aug 2024 by Brad Lassner, Hotel Management
Thank you for sharing. I'm glad you enjoyed your stay.
by A verified traveler
Posted 13 Aug 2024
Comment from Hotel Management
15 Aug 2024 by Brad Lassner, Hotel Management
Thank you for the great rating!
