Ratings based on 1,849 Verified Reviews

3.0 out of 5
3.0 Room cleanliness
3.5 Service & staff
3.1 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from WEST VALLEY CITY

Posted 9 Jan 2025
Do not stay here! The wording “Hotel and Casino” is the most misleading wording you’ve ever read, it is in the ghetto, more than a mile away from downtown, and the casino is nothing but a small smelly room with slot machines. This is a really bad location, sketchy, scary, and not where you want to stay.
Comment from Hotel Management
10 Jan 2025 by GM, Hotel Management
Dear Derek, I am so sorry to hear that your stay was anything but welcoming and enjoyable. Please accept my sincere apology for your letdown. We strive to provide every Guest with an exceptional stay and would love the opportunity to host you again to show that we care about you and your opinion. We hope to see you again. Sincerely, Adalberto Flores, GM
3 out of 5
by A verified traveler

Posted 8 Jan 2025
Too many drugheads
Comment from Hotel Management
8 Jan 2025 by GM , Hotel Management
Dear Ethan, We appreciate you choosing to stay with us. We are sorry to hear that patrons beyond our control negatively impacted your overall experience at our hotel. We appreciate you taking the time to share your review and hope to provide you with an exceptional experience in the future. Sincerely, Adalberto Flores, GM
2 out of 5
by A verified traveler

Posted 5 Jan 2025
Very shady neighborhood. Good front desk. Bed was comfortable. Room is old and run down. Either remodel or bulldoze. Left at 1:30am, we were just passing through. Security guy treated us as part of the homeless riftraft absolutely shamed me for leaving my empty creamer on the cart (i didn't want to leave on the ground), he told me to throw it away past the building way out in the parking lot. He has NO customer service experience probably because of the homeless problem and hookers coming and going. Paid an extra $27 to check in early. Front desk gal was overwhelmed with a guy wanting to get into his room but didn't have id. I would not recommend this property nor stay her again. This property should be demolished. Stained carpet, stinky shower curtain, old dirty room. I'm sorry to leave a horrible review. Expedia needs to visit this property before they link their name to it.
Comment from Hotel Management
5 Jan 2025 by GM, Hotel Management
Dear Gregory, I am so sorry to hear that your stay was anything but welcoming and enjoyable. Please accept my sincere apology for your letdown. We strive to provide every Guest with an exceptional stay and we care about you and your opinion. Sincerely, Adalberto Flores, GM
5 out of 5
by A verified traveler

Posted 5 Jan 2025
Comment from Hotel Management
6 Jan 2025 by GM , Hotel Management
Dear Tiaing, I am glad you had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Adalberto Flores, GM
1 out of 5
by A verified traveler

Posted 4 Jan 2025
Comment from Hotel Management
5 Jan 2025 by GM, Hotel Management
Dear rebbecca, Thank you for choosing us. Our goal is to exceed our guest's expectations, so I regret that you did not enjoy your visit. We appreciate the feedback and hope to serve you better in the future. Sincerely, Adalberto Flores, GM
5 out of 5
by A verified traveler

Posted 4 Jan 2025
Police checking area
Comment from Hotel Management
5 Jan 2025 by GM, Hotel Management
Dear Lucia, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Adalberto Flores, GM
1 out of 5
by A verified traveler

Posted 4 Jan 2025
Comment from Hotel Management
4 Jan 2025 by GM, Hotel Management
Dear Marisol, I'm very sorry that you did not enjoy your stay. We strive to provide a pleasant experience, so I regret we let you down. We appreciate your feedback and hope to better serve you on a return visit. Sincerely, Adalberto Flores, GM
1 out of 5
by A verified traveler

Posted 3 Jan 2025
Homeless people everywhere and drugs and alcohol bottles everywhere
Comment from Hotel Management
4 Jan 2025 by GM, Hotel Management
Dear Gino, Guest safety is our top priority. We live and work in this area and overall find it to be safe. I'm sorry that you were disappointed in the surroundings. Thank you for your time in reviewing our hotel. Sincerely, Adalberto Flores, GM
5 out of 5
by A verified traveler

Posted 3 Jan 2025
It would be great if they had an enclosed dog run.
Comment from Hotel Management
3 Jan 2025 by GM, Hotel Management
Dear Wendy, Thank you for taking the time to leave us a review. We are delighted to hear that you had a fantastic stay. We also appreciate your suggestions, which we have noted. Thank you for choosing to stay with us, and we look forward to welcoming you back again soon. Best, Adalberto Flores, GM
4 out of 5
by A verified traveler

Posted 2 Jan 2025
I really liked how close it was to downtown. Room was clean. The room didnt come with a microwave or a mini fridge, so that was a bummer. Everything else was great. Would stay again
Comment from Hotel Management
3 Jan 2025 by GM, Hotel Management
Dear Ashley, Thank you for taking the time to leave us such a wonderful review. We are thrilled to hear that our prime location and clean room contributed to a great stay. We also appreciate your feedback regarding our room amenities, and we have taken note of it. We look forward to welcoming you back again soon! Best, Adalberto Flores, GM