Ratings based on 1,470 Verified Reviews
3.6 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Nov 2024
Fine for our needs. Little run down.
Comment from Hotel Management
5 Nov 2024 by LVR Representative, Hotel Management
Thank you for your feedback, Shaylee. We're glad to hear that the property met your basic needs, but we apologize for any aspects that felt run down. Your comments are important to us as we work on improvements. We hope to welcome you back in the future for a better experience!
by A verified traveler
Posted 2 Nov 2024
Walls are thin could hear our neighbors through the night
Comment from Hotel Management
5 Nov 2024 by LVR Representative, Hotel Management
Thank you for your feedback, Lucero. We apologize for the inconvenience you experienced with noise from neighboring rooms. We take guest comfort seriously and will certainly look into ways to improve soundproofing. We appreciate you bringing this to our attention, and we hope to have the opportunity to provide you with a quieter and more enjoyable stay in the future.
by A verified traveler
Posted 1 Nov 2024
It was easy check in and nice little kitchen and loved the bathroom set up
Comment from Hotel Management
1 Nov 2024 by LVR Representative, Hotel Management
Thank you for your wonderful review, Jaimie! We're thrilled to hear that you had a smooth check-in experience and enjoyed the kitchen and bathroom setup. We hope to welcome you back for another stay soon!
by A verified traveler
Posted 23 Oct 2024
Clean
Comment from Hotel Management
23 Oct 2024 by LVR Representative, Hotel Management
Thank you for your 5/5 rating, Carol-lyn! We're thrilled to hear that you found everything clean during your stay. We hope to welcome you back for another great experience soon!
by A verified traveler
Posted 22 Oct 2024
Furnishings were outdated but as to be expected for the price. The couch was particularly gross and the baseboard in the bedroom bathroom clearly had some water damage. Other than that, i have no complaints!
Comment from Hotel Management
23 Oct 2024 by LVR Representative, Hotel Management
Thank you for your feedback, Brian! We're glad to hear you had no major complaints overall. We do acknowledge that some of the furnishings may feel a bit outdated, and we're actively working on updates to improve our guests' experience. Your mention of the couch and water damage in the bathroom baseboard will be addressed by our maintenance team. We appreciate your understanding of the value we provide for the price and hope to welcome you back in the future!
by A verified traveler
Posted 19 Oct 2024
Even though this properties common areas and rooms are somewhat outdated, it’s very clean and comfortable. Was an excellent choice for this price point and I enjoyed the week I spent here and would stay again.
Comment from Hotel Management
21 Oct 2024 by LVR Representative, Hotel Management
Thank you, Marc, for your thoughtful review. We’re glad you found your stay clean, comfortable, and a good value for the price point. We understand the common areas and rooms could use some updates, and we’re continually working on improvements to enhance the guest experience. It's great to hear you enjoyed your week with us, and we look forward to welcoming you back again!
by A verified traveler
Posted 16 Oct 2024
The rooms were.clean and comfortable
Comment from Hotel Management
18 Oct 2024 by LVR Representative, Hotel Management
Thank you, Natalie! We're glad to hear that you found the rooms clean and comfortable. We hope to have the pleasure of hosting you again in the future!
by A verified traveler
Posted 9 Oct 2024
Great experience clean n safe for the family will do it again thanks
Comment from Hotel Management
9 Oct 2024 by LVR Representative, Hotel Management
Antonio, thank you for your fantastic review! We're thrilled to hear you had a great experience and found our resort clean and safe for your family. We look forward to welcoming you back for another enjoyable stay!
by A verified traveler
Posted 6 Oct 2024
the person in from desk very nice and helping with reservation
Comment from Hotel Management
7 Oct 2024 by LVR Representative, Hotel Management
Thank you for your feedback, Javier! We appreciate your kind words about our front desk staff and their assistance with your reservation. We strive to provide excellent service, and it’s great to know that they were helpful during your stay. If there’s anything specific we can improve on to enhance your experience, please let us know. We hope to have the opportunity to serve you again!
by A verified traveler
Posted 3 Oct 2024
Unhelpful staff even when you speak to them directly.
Comment from Hotel Management
3 Oct 2024 by LVR Representative, Hotel Management
Thank you for your feedback, Shannon. We're sorry to hear that you had an unsatisfactory experience with our staff. This is not the level of service we aim to provide. Your comments will be shared with our management team to ensure we address these concerns and improve our service. We appreciate your input and hope you’ll consider giving us another chance in the future.
