Ratings based on 941 Verified Reviews
2.6 Room cleanliness
3.0 Service & staff
2.7 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2025
It has a lot of cockroaches and mold
by A verified traveler
Posted 2 Jan 2025
The staff & service is just for the person who helped me with the check in on Monday night, he was really nice. The room smelled bad, dirty sheets, and towels had hair on it. I reported the bathtub didn’t work, they didn’t fixed it. When I was showering the water didn’t go away.
by A verified traveler
Posted 1 Jan 2025
Good
by A verified traveler
Posted 1 Jan 2025
by A verified traveler
Posted 30 Dec 2024
Great, stayed at this Motel couple of times.
by A verified traveler
Posted 29 Dec 2024
by A verified traveler
Posted 28 Dec 2024
Comment from Hotel Management
28 Dec 2024 by FD, Hotel Management
Thank you for your feedback. We are happy to hear that you had a good stay. We hope to see you again soon.
by A verified traveler
Posted 26 Dec 2024
Comment from Hotel Management
26 Dec 2024 by FD, Hotel Management
Thank you for your feedback. We are happy to hear that you enjoyed your stay. We hope to see you again soon. Thank you for choosing Howard Johnson downtown Reno.
by A verified traveler
Posted 14 Dec 2024
Just need my deposit back
Comment from Hotel Management
14 Dec 2024 by FD, Hotel Management
Thank you for your feedback. We are happy to hear that you had a good experience with us. We refund your deposit when you check out. It may take a few days for your bank to process it. We hope to see you again soon. Thank you for choosing Travelodge downtown Reno.
by A verified traveler
Posted 11 Dec 2024
I went to check in on Monday dec 11th and I was told I was unable to check in because I did t have the physical debit card. I use Apple Pay/bank card on my phone. I booked through Expedia and was told I would be unable to check in. I had to no debit physical debit card with me at the time so I went and stayed at the circus circus. I was still charged even though they denied my stay
Comment from Hotel Management
12 Dec 2024 by FD, Hotel Management
Thank you for your feedback. We apologize that we were unable to accommodate you. You did not say that you wanted your reservation cancelled when you left the office. The reservation went into no show status and charged applicable fees. I have reversed the fees. We apologize that our payment policies have caused you inconvenience. We hope to have the opportunity to serve you in the future.
