Ratings based on 370 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
by A verified traveler
Posted 25 Nov 2024
New atmosphere
by A verified traveler
Posted 11 Nov 2024
Location was so convenient for my daughter’s dance convention! I had to run to & from the hotel and the Reno Convention Center many times, so it made it an easy trip.
by A verified traveler
Posted 30 Sep 2024
Great staff, great place.
by A verified traveler
Posted 16 Sep 2024
The kids were sad because the swimming pool was not available while the website said it is.
by A verified traveler
Posted 11 Sep 2024
Hotel is in the convenient location with top notch service
by A verified traveler
Posted 3 Sep 2024
Easy check in
by A verified traveler
Posted 19 Aug 2024
Place is in a good location. Staff was great. However, the place needs to be fixed. The pool was closed because a pipe burst. The ice machine on our floor was broken so we had to go to the lobby to get ice. One of the elevators was also broken. The hotel seems new but it is falling apart.
by A verified traveler
Long wait no pool
Posted 12 Aug 2024 on HotelsVert terrible service right from the beginning. 10-15 minutes before someone showed up to check us in. A gal finally came out of a room with friends down the hallway. Checkout the next morning too was a long wait before a young girl showed up. Pool was down sadly which we weren’t happy with. We weren’t told this until arrival. We had to ask for a couple more pillows not enough towels for our family if 4. Very clean place but disappointed by the overall experience.
by A verified traveler
Terrible for families
Posted 12 Aug 2024 on HotelsThe service was terrible. Our bathroom shower was falling apart. The shampoo, conditioner, and body wash were practically empty. We didn't receive enough towels for our group. We were told they had some drying but then they said we wouldn't be getting any because they didn't have extra. The front desk didn't know how to check us in and after we checked out they had to call us for our confirmation number.
