Ratings based on 468 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Jun 2024 on Hotels
by A verified traveler
Posted 9 Mar 2024 on Hotels
by A verified traveler
Posted 5 Dec 2023
Stayed in the Deluxe Villa, Lanai in April 2023 and paid $577 US for one night. This was their premium suite.
The space was impressive at nearly 2,000 sq ft. Had an old-world feel. The view from the outdoor pool area was magnificent. But anyplace with a balcony that high up would have magnificent views. So no points there really. While impressed with the size of the space, I was very disappointed with simple comforts you would expect for paying nearly $600 for one night and quite upset about the use of the attached pool.
The infinity pool was listed as being heated, but once on the premises, I was told they only heat it if both suites connected to it are rented. So no heated infinity pool which was the KEY reason I was willing to pay the premium price. Swimming outside in April with mountain views. So sad that didn't happen. I tested the water anyway but it was too cold for more than a few minutes. We made use of the sunk-in tub in the bathroom which took about 1.5 hrs to fill.
The furniture was all wood. Even the couches, no cushions. Just wood. We went to open a bottle of wine and they had plastic party cups for a children's party as the only available cups.
No robes, no slippers, no extra blankets... Towels were okay but the shower curtain had mold on it.
If they just got a small fridge, cushions for the couches, glassware, a TV that worked, blue-tooth speakers, and heated the pool as advertised, it would have been great.
I'd not stay here again.
by A verified traveler
Posted 27 Nov 2023
Very spacious room for 4 persons, comes with work desk, soffa & coffee table, wardrobe, balconies and sunken bath tub. Beautiful sunrise can be viewed when looking out of the full length sliding window over the mountains to the East.
by A verified traveler
Posted 5 Feb 2021
Damn, don't even know where to start, but if you are looking for a hotel to stay at near Ching Jing, stay away from this one. You will only end up here with anger and frustrations. Honestly all the worst possible you can imagine it here. The hotel is run down and my kids and my wife all feel this place is haunted, we literally had to have all the lights on at all time, the bed was so its was impossible to sleep as well. Anyways, if you want to have the experience of a haunted hotel, this the one for you. I won't even recommended to people I dislike.
by A verified traveler
Posted 29 Dec 2019
Good location, but surrounding can be improved. Rose garden is run down.
by A verified traveler
Posted 25 Dec 2019
Towel ring in bathroom is broken. The pillows are yellow. The whole place need to a good renovation. It’s really run down.
The staff is very honest and helpful. We left our ipad in the room upon checking out of the hotel. The staff called us about a couple of hours later to inform us that they found our ipad. As we have already traveled to any city, they arranged courier to deliver our iPad immediately to our next hotel. Very efficient. Well done.
by A verified traveler
Will definitely come back again
Posted 20 Nov 2019 on HotelsLoved everything about this hotel, the location, decoration, room size, cleanliness, nice bathtub. Highly recommended
by A verified traveler
Posted 7 Sep 2019 on Hotels
Make sure you make dinner reservation before 4:30pm, otherwise you won’t be able to have dinner at their onside restaurant.
by A verified traveler
Incredible and amazing number 1 service award
Posted 22 Jul 2019 on HotelsThe staff went extra mile of incredible service with personal cost incurred: I missed my last bus transportation from Puli to Qing Jing and thus I took another bus to Wushe with the confirmation from the hotel staff telling me that one of the staff would drive down to Wushe from Qing Jing to fetch me from Wushe bus station to Provence Rose Lodge in Qing Jing. I am super impressed with such amazing service especially I came to know that the staff 小量 willingly drove his personal car with self incurred petrol cost from Hotel to Wushe to pick me up and then sent me to the hotel.
