Ratings based on 14 Verified Reviews
2.5 Room cleanliness
2.2 Service & staff
2.1 Room comfort
2.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Currently not operating!
Posted 3 Feb 2022 on HotelsThe hotel was under renovations when I went there so I could not stay. When hotels.com attempted to email and call the hotel to confirm a refund with them via email and phone, they did not respond - so I may just be out the money and never stayed there.
Comment from Hotel Management
3 Feb 2022 by FK, Hotel Management
Hello,
Thank you for your review.
Our sincere apologies for the inconvenience.
Please be assured that you will get your refund in full.
by A verified traveler from Los Angeles
Posted 30 Dec 2019
The sweat stained pillows had no covers, the walls had water damage. The room had a stale smell to it. The bathroom was dark and dingy but had excellent heated and pressured water
Comment from Hotel Management
30 Dec 2019 by RW, Hotel Management
Hello Robert,
We appreciate for giving u feedback about your stay.We apologize for the inconvenience and we are sorry that you did not get the services as per your needs.We are going to check on the complaints to ensure that future guests do not experience the same.
Once again, we apologize for the inconvenience caused.
by A verified traveler
Posted 17 Sep 2019 on Hotels
Comment from Hotel Management
23 Sep 2019 by RW, Hotel Management
Thanks for taking your time to give your feedback.We are happy that we hosted you at our property.
by A verified traveler
Horrible
Posted 13 Aug 2019 on HotelsHorrible, loud music from opposite club till 5 am every day.
Comment from Hotel Management
23 Sep 2019 by RW, Hotel Management
Hello,
Thank you very much for contacting us.We apologize that you did not get the services as per your expectations.This is going to be checked so that future guests cannot experience the same.
by A verified traveler
Not worth your money
Posted 7 Aug 2019 on HotelsService was devastatingly poor. My first night I was checked into a room that was not clean and the toilet was not working. The bed was extremely small and mattress completely worn out. The hotel could not also keep control of the noise levels in the hotel as there were rowdy guests staying in my floor who kept up and made noise all through the night.
The breakfast menu was very disappointing- for instance on Thursday morning the only options available were vegetable soup, french fries and boiled eggs. Service at the restaurant was also extremely slow with food orders taking up to 1 hour and waitpersons quite slow in approaching and responding to customer queries.
I would strongly not recommend for either a long or short term stay.
You might have to reconsider removing the hotel from your listing to protect your reputation.
Comment from Hotel Management
23 Sep 2019 by RW, Hotel Management
Dear Sylvesters,
We apologize that you did not get the services as per your expectations.
WE however promise to work on this and ensure that you and other future guests get the best services.
by A verified traveler
Posted 3 Jun 2019
It was horrible experience of this so called Mirror Hotel. I had booked the hotel through Expedia and reservation was confirmed.
But when we reached to the hotel in the evening, they said there is no vacant room reserved for us as confirmed during booking.. How can a hotel say like this ???
They transferred us to a hotel called Classic Hotel. But the facilities there were not up to he standard what we booked and paid.
So I recommend all the guests not to book this Mirror Hotel.
Narayan Bhattarai
emeil: bhattaraikainlo@hotmail.com
Comment from Hotel Management
25 Jun 2019 by RW, Hotel Management
Hello,
Thank you very much for providing us with the review about our property.It is through this that we will be sure of where to improve.We have taken note of your reviews and we will work on them so that the issues can be fixed.
by A verified traveler from Kigali
Posted 30 Sep 2018
The was very noisy, very loud music till very late. Bathroom very poor.
by A verified traveler
Was just okay
Posted 8 Sep 2018 on HotelsHelpful staff, the bedsheets needs whitening; It doesn’t look clean. The reading table needs a reading light, the room is not bright enough
and the more so for reading/working
Comment from Hotel Management
24 Sep 2018 by FK, Hotel Management
Thank you for your feedback.
Good observation, we'll work to correct all that.
by Alistair
Terrible, terrible hotel. Avoid at all costs.
Posted 17 Feb 2016 on HotelsThe staff at this hotel are deeply incompetent. Every mistake that they could have possibly made, they did. They lost my booking. They tried to charge me at checkin, despite having prepaid in full through hotels.com. I booked a suite. They gave me a normal room. They forgot about my laundry - twice. They failed to clean my room or replace the used shampoo. It was so bad that I ended up checking out a day early and going to a different hotel. When checking out, they tried to charge me for another guest's meals. What a bunch of amateurish fools.
by A verified traveler
The Mirror Hotel, Kigali, Rwanda
Posted 11 Jul 2015 on HotelslInitially the hotel seemed nice.We quickly learned it should have been a 2*, (definitely NOT a 4*). We didn't get the welcome drink we were promised. Free wifi that was advertised never worked; we weren't able to check into our flight in advance. The shower in our room had no hot water;the shower from the room above us was leaking into our shower. Our friends' sink had no cold water.At dinner, nice view by the pool, but we were in complete darkness & couldn't read the menu. We asked for some light; they offered nothing. We had to go back to our rooms to get flashlights. Ordered pizza;30 min. later we were told the pizza oven wasn't working. So we ordered BLT's; 15 min. later we were told, sorry, they had no bacon. We ended up with a hamburger that was mediocre. The rooms were small and in need of attention. Our friends' room had wires sticking out from the walls where outlets hadn't yet been attached, and places that needed plastering or simple detail work to clean up paint overspill. The worst, however, was that we stayed here to get a good night's sleep before a very long flight the following day. The place next door is a night club, and all night long we could hear yelling & very loud voices as if we were in a tunnel (even wearing ear plugs). Oh yes, then there was the cigarette smoke that wafted up into our room all day & night, even though it was a non smoking room. The only reason I'm giving it 2* is because of appearance. But you can't tell a book by its cover.
