Ratings based on 151 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Aug 2024 on Hotels
by A verified traveler
Posted 6 Jul 2024 on Hotels
by A verified traveler
Avoid!!!
Posted 1 Jul 2024 on HotelsVery disappointing.., we have stayed at Mercure in central London, 4 star, & also in Belgium, 4 star. Both were fantastic so booked this “4 star” without much hesitation. The hotel is at best 3 star. It is in serious need of upgrading especially the rooms & bathrooms. The drinks were overpriced & poorly mixed (I’ve never had aperol spritz with so little aperol & Prosecco, it was like drinking Perrier with a hint of orange). Food was mediocre. Room advertised as having free bottled water but none in rooms, fridges empty, & no offer of water by staff at check in, advertised with coffee maker & every photo of all room types shows a Nespresso machine, but none in room, just a kettle! Both other Necure hotels we went to advertised water & Nespresso & had them in rooms. 1st room we were given, lights on bedside didn’t work, & toilet seat & lid would not stay up. Changed room, with no apologies, & next room, lights were working & toilet lid stayed up but not seat!! Couldn’t face changing again! Given 2 room cards but only 1 worked…, took other back to reception..,. No apology & she didn’t ask if room ok this time even though she was same lady who changed our room only 10 mins previously.
Air conditioning advertised in rooms did not work….set it at 15degs & still nothing!!!
Would not stay again unfortunately & couldn’t recommend.
Comment from Hotel Management
11 Jul 2024 by Lucie / Guest Relation Manager, Hotel Management
Dear Tracey,Thank you for taking the time to share your detailed feedback regarding your recent stay at Mercure Reims Parc des Expositions.We sincerely apologize for the issues you encountered during your stay, which fell far below the high standards you experienced at other Mercure properties. Your comments are very important to us as they help us identify areas that need improvement.We are truly sorry to hear that your room and bathroom did not meet your expectations. We are aware that our facilities need upgrading, and we are actively working on plans to renovate our rooms and bathrooms to enhance our guests' comfort.We also apologize for the issues with your drinks and food. We will address your feedback with our bar and kitchen teams to ensure that our offerings meet the quality and standards expected.Regarding the amenities, we are sorry that the advertised features such as bottled water and a Nespresso machine were not provided. This was an oversight, and we will ensure that all rooms are properly stocked and that our staff communicates this information accurately at check-in.Once again, we would like to thank you for taking the time to write to us, and you can rest assured that our priority is to find solutions to the issues mentioned in your comment. Please do not hesitate to contact us if you would like to organise your stay.Sincerely
by A verified traveler
Posted 18 Feb 2024
Excellent value for money - highly rexommended
by A verified traveler
Posted 21 Oct 2023
by A verified traveler from Gilroy
Posted 14 Oct 2023
This is a fun and artsy hotel. The staff is very friendly and the accommodations are very good.
Comment from Hotel Management
19 Oct 2023 by Lucie / Guest Relation, Hotel Management
Madame, Merci pour votre retour d'expérience passé parmi nous.Nous sommes ravis que vous ayez apprécié votre séjour.CordialementAu plaisir de vous revoir très prochainement dans notre Maison d'Artistes.
by A verified traveler
Posted 22 Sep 2023
Design
Comment from Hotel Management
19 Oct 2023 by Lucie / Guest Relation, Hotel Management
Merci pour votre retour d'expérience passé parmi nous.Nous sommes ravis que vous ayez apprécié votre séjour.Au plaisir de vous revoir très prochainement dans notre Maison d'Artistes.
by A verified traveler
Posted 4 Aug 2023
Staff very helpful would stay again
by A verified traveler
Posted 24 Jul 2023
Really shabby rooms, cracked tiles, dirty chairs and carpets.
by A verified traveler
Posted 8 Jul 2023 on Hotels
