Ratings based on 420 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Sep 2024
Our room was in the annex building, which smelled like smoke, but was otherwise good.
Comment from Hotel Management
30 Sep 2024 by J, Hotel Management
Dear,Thank you for taking the time to share your feedback. We are glad to hear that you enjoyed your stay overall. We have noted your comment regarding the smell of smoke in the annex building and will take the necessary steps to improve this. Your comfort is our priority, and we hope to welcome you again soon for an even better experience.Best regards,Reception - J
by A verified traveler
Posted 17 Sep 2024
Perfect place to stop overnight. Clean and tidy.
Not a pretty area, but we didn't book it for that, we just needed a room for the night enroute to Calais.
Secure carpark, nice little cafe/diner and bar.
Comment from Hotel Management
30 Sep 2024 by J, Hotel Management
Dear Susan,Thank you for your kind review! We are delighted to hear that you found our hotel clean and convenient for your stopover on the way to Calais. It’s great to know that you appreciated the secure parking as well as our café and bar.We hope to have the pleasure of welcoming you again on your future travels!Best regards,La Reception - J
by A verified traveler
Posted 18 Aug 2024
Comment from Hotel Management
20 Aug 2024 by J, Hotel Management
Dear Dilina,Thank you so much for your wonderful feedback! We are delighted that you enjoyed your experience. We look forward to welcoming you again.Reception - J
by A verified traveler
Our stay at the Brit hotel Reims
Posted 9 Aug 2024 on HotelsWell we had to change rooms as our one was on the ground floor with no air con and only a door to open. We speak French so that was good as the lady at reception didn’t speak English. Also they said on your app they had a restaurant and they are situated on a trading estate in the suburbs but when we got there after I asked they said it was closed as they didn’t have a chef but they did not email me about this so after a 6 hr drive I had to drive to a restaurant!! No relaxing here!!! The beds were really comfy and the breakfast was lovely.
Comment from Hotel Management
20 Aug 2024 by J, Hotel Management
Dear Sara,Thank you for sharing your feedback about your stay at our hotel. We sincerely apologize for the inconveniences you encountered, especially regarding the room change and the lack of air conditioning on the ground floor. We understand how frustrating it must have been after a long drive to find the restaurant closed. This should have been communicated to you in advance, and we are sorry for the oversight.We are, however, pleased to hear that you found the beds comfortable and enjoyed the breakfast. Your comments are valuable to us, and we will use them to improve our services for future guests.Thank you once again for your feedback.Reception - J
by A verified traveler
Amazing staff.
Posted 8 Aug 2024 on HotelsWe needed a comfortable stay and a good night’s sleep on the last leg of our journey, but unfortunately this was not provided at this hotel. The room was not as advertised and we had a creaky and very uncomfortable sofa bed rather than an actual double. The room was not the same as the one in the pictures and that’s despite emailing to confirm. The mosquitos in the room were troublesome and you could see squashed ones in the bathroom. The best thing about this hotel is the amazing staff at the reception.
Comment from Hotel Management
20 Aug 2024 by J, Hotel Management
Dear Anonymous,Thank you for taking the time to share your experience. We are truly sorry to hear that your stay did not meet your expectations, particularly with the room not being as advertised and the discomfort you experienced with the sofa bed. We understand how important it is to have a restful night, especially on the final leg of your journey, and we regret that this was not the case.The issue with the mosquitoes is also concerning, and we apologize for this inconvenience. We will address these matters with our team to ensure that such issues are rectified.On a positive note, we're glad that our staff made a positive impression during your stay. Your kind words about their service are greatly appreciated.Thank you again for your feedback.Reception - J
by A verified traveler
Posted 7 Jul 2024 on Hotels
Excellent thanks.
Comment from Hotel Management
20 Aug 2024 by J, Hotel Management
Dear Paul,Thank you very much for your perfect rating! We are thrilled to hear that everything went well and that you had an excellent stay. We look forward to welcoming you back very soon.Reception - J
by A verified traveler
Just what I needed.
Posted 29 Jun 2024 on HotelsComfortable and convenient for my needs.
Comment from Hotel Management
20 Aug 2024 by J, Hotel Management
Dear Jennifer,Thank you so much for your kind words! We’re delighted to hear that your stay was exactly what you were looking for. We look forward to welcoming you back on your next visit.Reception - J
by A verified traveler
A Good Hotel.
Posted 21 Jun 2024 on HotelsTo find this hotel amongst the industrial area is not easy without your Sat Nav. The room issued was in the Annex. Compact it had everything one needed. This was our second stay at this hotel and would recommend it to anyone traveling across France.
Comment from Hotel Management
20 Aug 2024 by J, Hotel Management
Dear Philip,Thank you for your feedback! We’re glad you found the room in the Annex well-equipped and that you had a positive experience on your second stay with us. We appreciate your recommendation and will take your comments about the location into consideration for future improvements.We look forward to welcoming you again on your travels across France.Reception - J
by A verified traveler
Posted 16 Jun 2024
Comment from Hotel Management
20 Aug 2024 by J, Hotel Management
Dear Patrick,Thank you very much for your kind feedback! We are delighted that you had an excellent experience. We look forward to welcoming you back very soon.Reception - J
by A verified traveler
Posted 9 Jun 2024
This is a very nice hotel with excellent rooms, a nice breakfast, and great staff. I hope to stay here again. Highly recommend!
Comment from Hotel Management
19 Jun 2024 by Hugo, Hotel Management
Thanks for your review about our rooms and staff. We look forward to welcoming you back too :)KInd RegardsHugo Receptionnist
