Ratings based on 864 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Dec 2024
Room dirty and had only one small trashcan with none in the bathroom. Pool dirty and in need of repair. Front desk did not have things needed.
by A verified traveler
Posted 25 Dec 2024
very clean
by A verified traveler
Posted 24 Dec 2024
Staff was incredibly helpful kind and friendly. Sergio was down to earth, sociable and ready to lend a hand if needed . He worked with me and my needs and went above and beyond any expectations...
by A verified traveler
Posted 24 Dec 2024
by A verified traveler
Posted 22 Dec 2024
Loved the water activities
by A verified traveler
Posted 21 Dec 2024
by A verified traveler
Posted 21 Dec 2024
Lovely check in experience. Rooms are recently renovated. Property is just off the main road and closer to shopping!
by A verified traveler
Posted 20 Dec 2024
There was a $100 refunded security deposit for one night. Did not expect and seemed unnecessary.
by A verified traveler
Posted 13 Dec 2024
Guest beware of Room 124. I emailed these concerns to hotel management and they never responded that they were going to fix these problems. Thus, guests have a right to know these things aren’t fixed:
1.When a guest flushes the toilet, the stopper does NOT go down. Thus, water runs ALL day until the guest manually lifts the flusher handle up.
2. Replace the toilet seat. $30. It is old, and a guest might leave a bad review that it is unsanitary when it is cleaned- but just old.
3. Entry door. Needs either reframing or re-leveling. I can fit my hand through the gap between the door and the lock plate. This is a SIGNIFICANT SAFETY ISSUE. It also RATTLES LOUDLY EVERY SINGLE TIME SOMEONE opens a door in the hallway.
4. Entry light bulb needs replacing.
5. The exhaust fan in the bathroom does not work.
by A verified traveler
Posted 11 Dec 2024
Staff is extremely courteous and keep an easy going vibe on the premises. Hotel has a comforting warm fragrance throughout which is a detail other hotels lack. The price is comparable to its value.
