Ratings based on 525 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Sep 2024
Double glazing although expensive would help cut the noise from the nearby busy road.
Fulton Hogan work crews staying at the same time, kept us awake chatting in a large group outside after 11pm.
Comment from Hotel Management
23 Sep 2024 by Reservation Team, Hotel Management
Hi Jane, thank you very much for your feedback and comments. We will address the issue with the management and staff concerned.
by A verified traveler
Posted 8 Sep 2024
Great staff, excellent chefs on site, good food and just helpful.
Comment from Hotel Management
23 Sep 2024 by Reservation Team, Hotel Management
Thank you Cheryl for your review, we are delighted that you have enjoyed your stay and the food in particular. We will share your comments with the team.
by A verified traveler
Posted 1 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Reservation Team, Hotel Management
Thank you for your review. We are delighted that you have enjoyed your stay.
by A verified traveler
Posted 31 Aug 2024
The helpfulness of staff
Comment from Hotel Management
23 Sep 2024 by Reservation Team, Hotel Management
Thank you Margaret and Nigel for your review, we are happy to hear the staff were helpful and friendly. We will share your feedback with the team.
by A verified traveler
Posted 29 Aug 2024
Great service by everyone and enjoyed our dinner at the restaurant.
Comment from Hotel Management
23 Sep 2024 by Reservation Team, Hotel Management
Thank you Owen for your wonderful review, we will share your feedback with the team.
by A verified traveler
Posted 24 Aug 2024
Comment from Hotel Management
23 Sep 2024 by Reservation Team, Hotel Management
Thank you Darryl for your high review score, we will share your feedback with the team.
by A verified traveler
Posted 22 Aug 2024
Restaurant and friendly staff
Comment from Hotel Management
23 Sep 2024 by Reservation Team, Hotel Management
Thank you Sonya for your review. We are glad you have enjoyed your stay. We look forward welcoming you back in future.
by A verified traveler from Elk Grove
Posted 21 Aug 2024
upstairs more expensive river view was kind of a sham, because there wasnt a real view at all, it was just a noisy street
Comment from Hotel Management
23 Sep 2024 by Reservation Team, Hotel Management
Hi Sharon, thank you for your comment about the river view, we have corrected the advertising to avoid the confusion. We hope to welcome you back in future.
by A verified traveler
Posted 22 May 2024
The rooms were very clean, but they are old. The breakfast was ok, but they didn’t refill the trays when food had all gone. I felt for people who came after us, because their choices were limited
Comment from Hotel Management
16 Jul 2024 by Settlers Team, Hotel Management
Dear Yvonne, thank you very much for your valuable feedback. We have passed your comments to the relevant staff and manager to ensure we are constantly improving upon our services.
by A verified traveler
Posted 2 Apr 2024
The rooms were amazing looking in pictures online but not that nice in reality.
