Ratings based on 61 Verified Reviews
4.2 Room cleanliness
3.9 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Dec 2023
Comment from Hotel Management
30 Dec 2023 by Sabrina, Hotel Management
Danke für die Gute Bewertung! :)
by A verified traveler
Mixed feelings
Posted 8 Dec 2021 on HotelsI have mixed feelings about this place. It sits above an amusement arcade, which was thankfully closed after 10pm due to covid, so was quiet. The room was clean and comfortable and the kitchen had all we needed. It was a 10 min bus ride from the town centre and a 10 min walk from the REWE supermarket. Check-in was difficult as there is no reception, and after completing the details on the check-in machine outside the main door, it said that I had been unsuccessful. Luckily a fluent German speaker sorted it out for us over the phone. The woman she spoke to seemed a little annoyed at being contacted, and said she had emailed me to arrange check-in. The only email I had regarding check-in asked me to call to make arrangements but left no phone number! I replied, but heard nothing back. Our first few days were good, however we came back one evening to find the security door wedged open with a foam door stopper (see photos). We removed it, but the next morning it was back. My husband spoke to the cleaner, who suggested it may have been wedged open so that people arriving late at night could at least get into the premises. She removed the stopper, but when he returned 30 minutes later it was back again. Apart from the day when someone was in the office, the security door was wedged open day and night for the rest of our stay. Not sure what the place is being used for in addition to a guesthouse, but I wouldn’t be keen to stay there again.
Comment from Hotel Management
9 Dec 2021 by Sabrina, Hotel Management
thanks for your feedback.
After booking, the guests receive an automatic email that, due to the Corona rules, it is urgently necessary to contact the accommodation at least 4 hours BEFORE arrival in order to ensure that someone is on site to view the documents. The reception is not open 24 hours. occupied and there is only me. the phone number you see on your booking confirmation and the automatic mail!
The doorstop is only there to prevent the door from being too loud when guests go to smoke. It is removed normally in the evening and clamped in again in the morning. Thants the reason1
we are a serious accommodation for working guests and tourists!!!!!!!
by A verified traveler
Posted 31 Oct 2019 on Hotels
The hotel was fine but there is no front desk or reception so the check in is a little weird. The area around the hotel is not developed so it was a long walk to find dinner. The room was clean, quiet and the bed comfortable so...and the price was right!
Comment from Hotel Management
2 Nov 2019 by sabrina, Hotel Management
thank you for spending your time and for the good feedback!
by A verified traveler
Posted 16 Aug 2019 on Hotels
Comment from Hotel Management
19 Aug 2019 by sabrina, Hotel Management
vielen Dank für Ihr Feedback
by A verified traveler
Posted 1 Aug 2019 on Hotels
Needed a coffee station in the room or in the common area. Coffee shop 5 minute walk from hotel. Would say overall < than 2 stars. Facility is in process of improving external appearances.
Comment from Hotel Management
6 Aug 2019 by Sabrina , Hotel Management
Thanks for Feedback.
In the Future we will have a Snack and beverage Station!
by A verified traveler
Posted 2 Jul 2019 on Hotels
Comment from Hotel Management
5 Jul 2019 by Sabrina , Hotel Management
Dankeschön!!
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Sabrina, Hotel Management
Lieben Dank für die gute Bewertung!
by A verified traveler
Posted 7 Oct 2024
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Comment from Hotel Management
3 Nov 2024 by Sabrina, Hotel Management
Es freut uns, dass Sie zufrieden waren!
by A verified traveler
Posted 27 Sep 2024
Comment from Hotel Management
3 Nov 2024 by Sabrina, Hotel Management
Danke für's Geedback!
by A verified traveler
Posted 11 Aug 2024 on Hotels
