Ratings based on 445 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Sep 2024
The hotel double charged me for the room. I was booked for 3 night. I stayed at the hotel the first night and in the morning biked to another city. The following day I biked back to this hotel. Upon returning I could see that my room had not been cleaned. They had two days of opportunity- but the room was as I had left it - garbage in the cans etc. also the frig was so frosted up it barely cooled the remainder of the unit.
Comment from Hotel Management
22 Sep 2024 by RMS, Hotel Management
Thank you for sharing your feedback. I sincerely apologize for the double charge and the lack of room service during your stay. It's disappointing to hear that your room was not cleaned after two days and that the fridge wasn't working properly. This is not the experience we strive to provide.Please reach out to us directly so we can address the double charge and work on a resolution for the service issues you encountered. We appreciate your feedback and will use it to improve our services.
by A verified traveler
Posted 10 Sep 2024
The breakfast was questionable
Comment from Hotel Management
13 Sep 2024 by RMS, Hotel Management
Thank you for your feedback. I apologize that the breakfast did not meet your expectations. We strive to offer a quality breakfast for our guests, and your comments will be shared with our team to ensure we improve in this area. We hope to have the opportunity to provide a better experience during your next stay.
by A verified traveler
Posted 25 Aug 2024
The tub needs a good cleaning. A new door for the bathroom. It works,
but i noticed some holes starting. The stairs for the extra parking are not in the greatest shape. The smell was not nice either.
Comment from Hotel Management
27 Aug 2024 by RMS, Hotel Management
Thank you for taking the time to share your feedback. I’m sorry to hear that your stay did not meet your expectations. We appreciate you bringing the issues with the tub, bathroom door, and stairs to our attention. Please know that we are taking your comments seriously and will address these maintenance concerns promptly.Additionally, we are committed to improving the overall cleanliness and comfort of our hotel. I apologize for any unpleasant odors you encountered; we are investigating this issue to ensure a more pleasant environment for our guests.
by A verified traveler from Tinley Park
Posted 25 Aug 2024
The person at the desk was friendly and have gave us all information by check-in. Jacuzzi and Pool a plus for the price. I would say maybe additional pillow (4 instead of 3).
Comment from Hotel Management
27 Aug 2024 by RMS, Hotel Management
Thank you for your positive review and for taking the time to share your experience! We’re delighted to hear that you found our front desk staff friendly and helpful, and that you enjoyed the jacuzzi and pool.We appreciate your feedback regarding the pillows. We’ll certainly consider providing additional pillows to enhance our guests’ comfort. Your suggestions are valuable as we continually strive to improve our services.
by A verified traveler
Posted 24 Aug 2024
Great location for 400 bike trail and close to Dells
Comment from Hotel Management
27 Aug 2024 by RMS, Hotel Management
Thank you for your wonderful review! We’re thrilled to hear that you enjoyed our location and found it convenient for both the 400 Bike Trail and your visit to the Dells.Your positive feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back soon. If there’s anything we can do to make your next stay even better, please let us know!
by A verified traveler
Posted 23 Aug 2024
This place has cockroaches
Comment from Hotel Management
24 Aug 2024 by RMS, Hotel Management
Thank you for your feedback. I’m deeply sorry to hear about your experience with cockroaches. This is completely unacceptable, and I understand how distressing it must have been.We take cleanliness and pest control very seriously, and I assure you we are taking immediate action to address this issue. Our team is conducting a thorough inspection and treatment to ensure that this does not happen again.
by A verified traveler
Posted 19 Aug 2024
Convenient to food and shopping. Property was clean.
Comment from Hotel Management
20 Aug 2024 by RMS, Hotel Management
Thank you for your feedback! We're glad to hear you found our property clean and conveniently located for food and shopping. Your satisfaction is important to us, and we appreciate your positive comments. If there’s anything specific we could do to make your next stay even better, please let us know. We look forward to hosting you again!
by A verified traveler
Posted 13 Aug 2024
huh
Comment from Hotel Management
14 Aug 2024 by RMS, Hotel Management
Thank you for taking the time to leave us a 4-star review. We’re pleased to hear that you had a positive experience overall.We appreciate your feedback and are always looking for ways to improve. If there are any specific areas where you think we could enhance our service or amenities, please let us know. Your insights are invaluable in helping us provide a better experience for all our guests.
by A verified traveler
Posted 9 Aug 2024
Comment from Hotel Management
11 Aug 2024 by RMS, Hotel Management
Thank you for taking the time to share your feedback. We’re truly sorry to hear that the chlorine level in the hot tub affected your experience. We understand how important it is to have a pleasant and relaxing environment, and we regret that we didn’t meet those expectations.We appreciate you bringing this to our attention. We will investigate the issue and make adjustments to ensure the hot tub is more comfortable for future guests.
by A verified traveler
Posted 5 Aug 2024
No bad just alright
Comment from Hotel Management
6 Aug 2024 by RMS, Hotel Management
Thank you for taking the time to share your feedback. We’re glad to hear that your stay was alright, though we’re sorry to learn that it didn’t exceed your expectations.We’re always looking for ways to improve and would appreciate any specific suggestions you might have on how we could enhance our service or facilities. Your input is valuable in helping us provide a better experience for all our guests.
