Ratings based on 588 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Aug 2024
by A verified traveler
Posted 5 Aug 2024
The staff was very friendly and very accommodating. They had very good breakfast.
Comment from Hotel Management
10 Aug 2024 by Americinn Management, Hotel Management
Dear Genia,Thank you for taking the time to share your experience! We're delighted to hear that our staff made you feel welcome and that you enjoyed our breakfast offerings. Providing friendly and accommodating service is always our top priority, and it's wonderful to know we hit the mark during your stay. We hope to have the pleasure of serving you again in the future!Best wishes,AmericInn Management Team
by A verified traveler
Posted 2 Aug 2024
I liked the tub in the room. It was very quite and we will definitely be back
Comment from Hotel Management
10 Aug 2024 by Americinn Management, Hotel Management
Dear Crystal,Thank you for your kind words! We're so glad you enjoyed the tub in your room and appreciated the quiet atmosphere. It's wonderful to hear that you're already planning to come back—we can't wait to welcome you again for another relaxing stay!Best wishes,AmericInn Management Team
by A verified traveler
Posted 30 Jul 2024
It was very Affordable?
Comment from Hotel Management
10 Aug 2024 by Americinn Management, Hotel Management
Dear Henry,Thank you so much for your 5 out of 5 rating! We’re thrilled to know you had a great experience with us. Your positive feedback means the world to our team, and it motivates us to keep delivering exceptional service. We can’t wait to welcome you back on your next visit!Best wishes,AmericInn Management Team
by A verified traveler
Posted 26 Jul 2024
We felt this property was much better than the other Wyndham option in Reedsburg. Very well taken care and an excellent breakfast. Pets are allowed. On the not so great side, my husband would have like a grab bar in the shower and it was difficult to reach anyone by phone when setting up the reservations.
Comment from Hotel Management
26 Jul 2024 by AmericInn Management Team, Hotel Management
Dear Theresa,Thank you for taking the time to share your feedback with us. We’re delighted to hear that you found our property well-maintained and enjoyed our excellent breakfast offerings. We strive to provide a comfortable and pleasant experience for all our guests.We also appreciate your constructive feedback regarding the availability of grab bars in the shower and the difficulty you experienced when trying to reach us by phone. Your comments are invaluable to us, and we will look into these matters to improve our service.Thank you for choosing our property over other options in Reedsburg. We hope to have the pleasure of welcoming you and your husband back in the future. If there’s anything we can do to make your next stay even more enjoyable, please don’t hesitate to let us know.Warm regards,AmericInn Management Team
by A verified traveler
Posted 19 Jul 2024
Great location. good breakfast, clean room.
Comment from Hotel Management
29 Jul 2024 by AmericInn Management Team, Hotel Management
Dear David,Thank you for sharing your feedback regarding your recent stay with us. We are sorry to hear that your experience did not meet your expectations.We take all feedback seriously and will use your comments to improve our services and facilities. Our team is committed to providing a positive experience for all our guests, and we regret that we fell short during your stay.If you have any further details or suggestions, please do not hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future and provide a much better experience.Sincerely,AmericInn Management Team
by A verified traveler
Posted 17 Jul 2024
Breakfast was just depressing. The pool area was dirty so we didn’t use it. It seems like the staff and their families live in the hotel. We had a two night booking, but left after the first night. Would appreciate a refund for the second night.
Comment from Hotel Management
28 Jul 2024 by AmericInn Management Team, Hotel Management
Dear Makayla,Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay. It’s disappointing to hear that the breakfast did not meet your expectations and that the pool area was not clean. Additionally, we regret any discomfort caused by the perception of staff and their families living on the premises.We understand your decision to leave early and would like to discuss your request for a refund for the second night. Please contact us directly at gm.wi0411@gmail.com so we can address this matter promptly.Your feedback is important to us, and we are committed to making necessary improvements to enhance our guests’ experience.Best regards,AmericInn Management Team
by A verified traveler
Posted 5 Jul 2024
The staff was very friendly. Hotel was clean from the sitting area to my room. I never went into the pool, but from looking in through the glass door that area looked clean as well. Would stay again at this hotel.
Comment from Hotel Management
28 Jul 2024 by AmericInn Management Team, Hotel Management
Dear Lisa,Thank you for your wonderful feedback! We’re delighted to hear that you found our staff friendly and the hotel clean throughout, from the sitting area to your room. It’s great to know that you would consider staying with us again.We look forward to welcoming you back on your next visit!Best regards,AmericInn Management Team
by A verified traveler
Posted 1 Jul 2024
It was very nice. Loved the jacuzzi suite.
Comment from Hotel Management
28 Jul 2024 by AmericInn Management Team, Hotel Management
Dear Gregory,Thank you for your kind words! We’re thrilled to hear that you enjoyed your stay, especially the jacuzzi suite.We look forward to welcoming you back for another wonderful experience.Best regards,AmericInn Management Team
by A verified traveler
Posted 1 Jul 2024
The only thing we did not like was the breakfast, the pancake machine was not working. & also the cereal was stale.
Comment from Hotel Management
28 Jul 2024 by AmericInn Management Team, Hotel Management
Dear Alondra,Thank you for your feedback and for highlighting the exceptional service you received. We are pleased that our team could address many of your concerns during your stay.We regret to hear about the issues with the breakfast, specifically the non-functioning pancake machine and stale cereal. Please accept our apologies for these shortcomings. We will address these concerns immediately to ensure a better experience for our future guests.We appreciate your input and hope to have the pleasure of welcoming you back soon for an improved stay.Best regards,AmericInn Management Team
