Ratings based on 111 Verified Reviews
3.0 Room cleanliness
3.1 Service & staff
3.1 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from KANSAS CITY
Posted 14 Nov 2024
Stay away from this place. You have to call someone to come over to get to the front desk, if they even answer. Then they tell me, after pre-paying for the room and tax, they want to charge me another tax "that Expedia does not know". What kind of scam is this?!?!
by A verified traveler
Posted 15 Aug 2024
Comment from Hotel Management
13 Sep 2024 by Lisa, Hotel Management
Hello Mark, We regret the unpleasant experience you had with us. We are continuously working on improving our services and we assure you that your next visit will be awesome. Regards, Lisa
by A verified traveler
Posted 9 Aug 2024
The room was fine and it was clean . The property was a dump, paint falling off , junk cars, weeds. very little care.
Comment from Hotel Management
16 Aug 2024 by Barbara, Hotel Management
Hi, David! We are sorry for the unpleasant experience. Cleanliness is something that we cannot compromise with and we never want our guests to experience such issues. Thanks for highlighting this issue, request you to be assured we will be taking this up and get it fixed with immediate effect. Have a great day ahead! Regards, Barbara
by A verified traveler
Posted 8 Aug 2024 on Hotels
Comment from Hotel Management
16 Aug 2024 by Barbara, Hotel Management
Hi, Dylan! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara
by A verified traveler
Posted 29 Jul 2024 on Travelocity
horrible…cobwebs
Comment from Hotel Management
5 Aug 2024 by Barbara, Hotel Management
Sorry for the unpleasant experience you had with us. Michael! Thank you for notifying us and we will surely be working for the better guest experience. Regards, Barbara
by A verified traveler
Posted 24 Jul 2024
Clean, comfortable rooms. Entertainment across the street every Sunday evening. Very helpful and friendly staff.
Comment from Hotel Management
31 Jul 2024 by Dewi, Hotel Management
That is great to hear, Joe! Thank you for joining our family and we will always aim to live up to your standards. Regards, Dewi
by A verified traveler
Posted 23 Jul 2024
I can’t believe Expedia allows this hotel into their network. My family and I arrived and instantly knew we could not stay here due to the smell of marijuana and the fact that their was recliners by the front doors and dudes hanging told us not a family friendly place!
Comment from Hotel Management
31 Jul 2024 by Barbara, Hotel Management
Hi! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara
by A verified traveler
Posted 22 Jul 2024 on Hotels
Comment from Hotel Management
31 Jul 2024 by Barbara, Hotel Management
Hi, Darrem! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Barbara
by A verified traveler
Reserved wheelchair accessible room but given away
Posted 22 Jul 2024 on HotelsThis place is absolutely disgusting. From the moment you pull up in the parking lot you see the peeling siding, then you are greeted to the horiffic smell in the lobby elevator and hallways. I arrived to find out my wheelchair acceasible room was given away to someone else after confirming multiple times that it would be available. As we went down the hallway there were many mattresses against the walls. The rigs were stained and everything was filthy. Breakfaat was a joke. I was offered nothing for giving Way the ADA room. No other rooms were available within 60 miles. Couldnt wait to get out of this place.
Comment from Hotel Management
31 Jul 2024 by Barbara, Hotel Management
Hi, Sandra! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara
by A verified traveler
Racket Trifeta
Posted 21 Jul 2024 on HotelsIt started waiting for two customers ahead of me, who were told they could not find their online reservations and were offered rooms at a higher rate. They made it a trifecta with me, saying my reservation had been cancelled because I did not pay ahead of time (paying at check-in was an option I chose). Anyway, we have a room because someone else had cancelled, and by the way, it would be at a much higher rate. Running a racket!
Comment from Hotel Management
31 Jul 2024 by Barbara, Hotel Management
Hi, James! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Barbara
