Ratings based on 581 Verified Reviews
3.4 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Lake elsinore
Posted 9 Dec 2024
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by A verified traveler
Posted 6 Dec 2024
by A verified traveler
Posted 6 Dec 2024
The staff was great but the room was dirty stain on the blinds from a previous stay found hair from someone else so you could tell that they did a horrible job cleaning the room
Comment from Hotel Management
7 Dec 2024 by Hotel Management, Hotel Management
Dear Anthony, Thank you for sharing your feedback about your recent stay. We sincerely apologize for the cleanliness issues you encountered in your room. Our housekeeping staff works hard, and we regret not catching the concerns you described. It’s clear that we fell short of your expectations, and we take this matter very seriously. We will investigate this issue thoroughly and take immediate steps to prevent similar occurrences in the future. Apart from this, we hope you had a satisfactory stay and had some great encounters with the staff. We appreciate your feedback and hope you will give us another opportunity to provide a better experience.Sincerely,Hotel Management
by A verified traveler
Posted 6 Dec 2024
by A verified traveler
Posted 25 Nov 2024
Very safe and quiet
by A verified traveler
Posted 22 Nov 2024
Stayed at this property 6 nights in the last 2 weeks. Other than the 5 cockroaches we ran into it was a pleasant stay. Were not able to acquire kitchenware at our request.
Comment from Hotel Management
23 Nov 2024 by Hotel Management, Hotel Management
Dear Brock, Thank you for choosing to stay with us and for sharing your feedback. We are happy to know that overall, your stay was pleasant, but we sincerely apologize for the cleanliness issues you encountered. We are taking immediate steps to address this matter with our housekeeping and pest control team to prevent it from happening again. Also, we regret that we were unable to fulfill your request for kitchenware during your stay. We strive to ensure that all guest requests are met promptly, and sorry for falling short in this area. Your feedback is invaluable in helping us improve, and we hope you’ll give us another chance to provide you with a better experience in the future. Sincerely,Hotel Management
by A verified traveler
Posted 2 Nov 2024
staff very nice and very clean property
Comment from Hotel Management
2 Nov 2024 by Hotel Management, Hotel Management
Dear Alyssa, Thank you for taking the time to share your feedback with us. We are glad to learn that you enjoyed your time in your clean room and that everything was to your satisfaction, including the efficient staff. Please return soon to Extended Stay America for another seamless experience whenever your travel brings you to the city again.Sincerely,Hotel Management
by A verified traveler
Posted 29 Oct 2024
great!
by A verified traveler
Posted 29 Oct 2024
by A verified traveler from colton
Posted 26 Oct 2024
The gentleman who checked me in was very nice. He went up to my room before handing over my keys to make sure it was clean, which it was. The TV remote was missing from the room, but the same guy brought me a new one and programmed it right away.
I stayed on the highest floor (4th) and it was quiet and smoke free aside from the room next to me was blasting music late at night for a few hours on my first night. There are people who live at this hotel, but everyone I encountered were friendly. I didn’t see any cockroaches and my room was very clean.
Comment from Hotel Management
28 Oct 2024 by Hotel Management, Hotel Management
Dear Jolene, Thank you for sharing your wonderful review of your visit to our hotel. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need. Therefore, we especially appreciate your friendly comments about the service provided by our staff, and we will surely share your compliments with the entire team! It is nice knowing you were pleased with the stay, and we hope you will stay with us again in the future. Sincerely,Hotel Management
