Ratings based on 616 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Southampton
Posted 19 Dec 2024
Lovely hotel and the staff were all really nice.
Bathroom was pretty nice and modern and beds were comfortable enough.
Breakfast was pretty nice and the attached golf course and spa facilities all looked great.
Unfortunately golf course and driving range were closed the weekend we were there (because of the weather I think) and didn't have time to use the pool etc.
Room was very spacious but you could hear anyone or anything walking about outside or above the room.
They did have EV charging (6 points available) at £10 per hour or £30 overnight. Not sure what speed they were but seemed extremely expensive so didn't bother with it.
Comment from Hotel Management
26 Dec 2024 by Sabin, Hotel Management
Paul, Thank you for taking the time to share your experience! We're delighted to hear that you enjoyed your stay and appreciated our friendly staff, modern bathrooms, comfortable beds, and spacious rooms. It’s also great to know that the breakfast, golf course, and spa facilities left a positive impression, even though the weather had other plans for the golf course and driving range during your visit.We’re sorry to hear that noise from outside your room affected your comfort. We'll review this feedback to explore ways to improve soundproofing for a quieter stay.Regarding the EV charging, we understand your concern about the pricing and will take this into account as we review our offerings to ensure they’re both convenient and reasonably priced.We hope you’ll have the chance to return and fully enjoy all our amenities—including the pool, golf course, and driving range—under better circumstances next time. Thank you again for your honest feedback, and we look forward to welcoming you back in the future!
by A verified traveler
Posted 15 Dec 2024
Very pleasant surroundings. Stayed in Gleneagles room which as roomy with massive bed. Only complaint was the rather poor lighting if you wanted to read in bed. Breakfast good but croissants without custard filling would have been nicer.
Comment from Hotel Management
26 Dec 2024 by Sabin, Hotel Management
Gareth, Thank you for sharing your experience with us! We’re delighted you enjoyed our pleasant surroundings and found the Gleneagles room spacious and comfortable—especially the massive bed. It’s great to know you had a good breakfast, although we’ve noted your preference for plain croissants!We also appreciate your comment about the lighting for reading in bed. That’s a helpful observation, and we’ll look into ways to improve it for future guests.We hope to welcome you back for another relaxing stay soon—perhaps with some perfectly flaky plain croissants waiting for you at breakfast!
by A verified traveler
Posted 15 Dec 2024
Great stay, I always enjoy stopping at the abbey hotel. The rooms are quite dated, would be nice to see them being refurbished. But overall nice stay
Comment from Hotel Management
26 Dec 2024 by Sabin, Hotel Management
Zoe, thank you for this brilliant review! Hope to see you again soon!
by A verified traveler
Posted 11 Dec 2024
Very nice room, tv wasn’t working however that was due to the storm and the staff were very apologetic. Very nice entrance very nice facilities.
Comment from Hotel Management
26 Dec 2024 by Sabin, Hotel Management
Laney, Thank you for the lovely review! We’re thrilled you enjoyed the room and the entrance—though it seems the storm had other plans for the TV, turning it into a bit of a "weathered" technician! But we’re glad our team could work their apologetic charm to smooth things over.We appreciate your understanding, and next time, we’ll make sure the only storms you encounter are the ones outside while you relax in our cozy facilities!Looking forward to welcoming you back (hopefully with the TV working perfectly)!
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
26 Dec 2024 by Sabin, Hotel Management
Mandy, Thank you for taking the time to review us. Hope to see you again soon!
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
26 Dec 2024 by Sabin, Hotel Management
Shifa, Thank you for taking the time to review us. Hope to see you again soon
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
30 Nov 2024 by Sabin, Hotel Management
Alex, thank you for this great review. hope to see you again soon!
by A verified traveler
Posted 2 Nov 2024
Facilities/rooms and dated and worn
Comment from Hotel Management
30 Nov 2024 by Sabin, Hotel Management
Shannon, thank you for taking the time to review us. hope to see you again soon!
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Sabin, Hotel Management
Scott, Thank you for this fantastic review. Hope to see you again soon!
by A verified traveler
Posted 27 Oct 2024
The staff were very friendly and helpful apon arrival. The room was clean and a good size. The bed was so comfortable I didn't want to get out of it. The pool and Spa was excellent too.
Comment from Hotel Management
29 Oct 2024 by Sabin, Hotel Management
Hannah, Thank you for your fabulous review. We do hope to see you again for a lie in. We can also extend the check out if you like.
