Ratings based on 601 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
by A verified traveler
Posted 2 Nov 2024
Facilities/rooms and dated and worn
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Sabin, Hotel Management
Scott, Thank you for this fantastic review. Hope to see you again soon!
by A verified traveler
Posted 27 Oct 2024
The staff were very friendly and helpful apon arrival. The room was clean and a good size. The bed was so comfortable I didn't want to get out of it. The pool and Spa was excellent too.
Comment from Hotel Management
29 Oct 2024 by Sabin, Hotel Management
Hannah, Thank you for your fabulous review. We do hope to see you again for a lie in. We can also extend the check out if you like.
by A verified traveler
Posted 26 Oct 2024
I had a great time
Comment from Hotel Management
27 Oct 2024 by Sabin, Hotel Management
Alice, Thank you for this brilliant review. Hope to see you again soon!
by A verified traveler
Posted 23 Oct 2024
There were a lot of items not checked before we received the cards for the room, the cleanliness was poor. Fridge didn’t work, cards to enter the room stopped working twice. Girlfriend lost a nose stud after the room was cleaned. Shower door didn’t shut properly, toilet leaked, Fan didn’t work, sheets wasn't changed as we stayed for 6nights, carpet wasn’t vacuum’d. Wasn’t told we could you all the facilities until second but last day. The hotel was recommended by a friend, very disappointed stay, Girlfriend came all the way from Nederland's wasn’t happy either, she wanted to leave and go back home. Young man on reception on the afternoon shift 3-11 was very polite and helpful.
Comment from Hotel Management
26 Oct 2024 by Sabin, Hotel Management
Simon, Thank you for providing us with your valuable feedback. We are genuinely sorry to hear about the multiple issues you encountered during your stay, and we regret that these experiences impacted what should have been a relaxing visit for you and your girlfriend.The concerns you've highlighted, including the cleanliness of the room, issues with the fridge, door cards, bathroom fixtures, and housekeeping service, are well below our standards. Additionally, we apologize for the lack of communication regarding our facilities, which should have been clearly outlined upon your arrival. This level of oversight is unacceptable, and we will be addressing each of these areas directly with our team to ensure they are resolved and prevented in the future.On a positive note, we're pleased to hear that our reception team was helpful during your stay, and we appreciate your acknowledgment of his efforts.
by A verified traveler
Posted 20 Oct 2024
Our 2 night stay started with an issue as we had booked 2 executive rooms one Double and one Twin when we arrived the twin was set as a double. They were moved to a twin as housekeeping had gone home but that room was small restricted roof space and not executive but no discount was offered. We returned to reception and was advised the receptionist would split the zip beds in the original room so that in 1/2 hr to an hr they could return to their original room which was great and good customer service. We ate on the evening at the hotel and apart from forgetting 1 side which came late the meal was good but avoid the celeric/apple soup as it made myself ill all night and the following day. Staff were good and friendly room light airy and well spaced out bathroom was great with choice of bath or separate shower and the shower was a good power shower. Would definitely return.
Comment from Hotel Management
26 Oct 2024 by Sabin, Hotel Management
Beverley, Thank you for your feedback and for sharing your experience with us. We’re glad to hear that our team was able to promptly resolve the initial room issue and appreciate your kind comments regarding their service.However, we apologize for the oversight in room preparation upon your arrival and that your experience with the celeriac and apple soup impacted your stay. We’ll share your feedback with our culinary team to ensure closer attention to our guests' preferences and sensitivities.It’s wonderful to hear that you enjoyed the room’s layout, bathroom amenities, and overall ambiance, and we’re delighted that these aspects made your stay enjoyable. We hope to welcome you back in the future for an entirely seamless experience.
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
26 Oct 2024 by Sabin, Hotel Management
Paula, thank you for this great review. Hope to see you again soon!
by A verified traveler
Posted 14 Oct 2024
Really friendly and helpful staff. Room was spacious and clean. Really nice breakfast too.
Comment from Hotel Management
15 Oct 2024 by Sabin, Hotel Management
Rachel, Thank you for taking the time to review us, I am very pleased you have enjoyed your stay with us.
by A verified traveler
Posted 4 Oct 2024
Apart from gangs of golfers boozing and being loud because they have escaped their wives for a while, the hotel is very pleasant and peac
Comment from Hotel Management
15 Oct 2024 by Sabin, Hotel Management
Gavin, Thank you for the great review. I am sorry you have felt that the restaurant was noisy, I can assure you this is not a normal occurence at The Abbey. Looking forward to seeing you soon.
