Ratings based on 739 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Dec 2024
Comfortable clean and conveniently located. Good food, friendly and helpful staff. Plenty of free parking.
by A verified traveler
Posted 31 Oct 2024
Receptionist was very pleasant as were most of the staff but the hotel requires substantial investment to bring it up to scratch, our superior room was poor and cold on arrival with an upgrade smelling of wet cats. Oscars restaurant was offering good food but service was rather slow and the dress code for the lady servers was rather risqué!
Currently would not stay again until I was confident that it had been improved.
Comment from Hotel Management
6 Nov 2024 by Nicola, Hotel Management
Dear Mark, thank you for your review following your recent stay with us. I understand that you have made a formal complaint and are liaising directly with our General Manager who is personally overseeing this.
by A verified traveler
Posted 2 Oct 2024
Very nice staff, just a shame reception was unstaffed and took 10 mins to find someone!
by A verified traveler
Posted 21 Sep 2024
We had a pleasant stay. Friendly and helpful staff good service in the restaurant and great variety in food.
by A verified traveler
Posted 21 Sep 2024
Nice hotel.
by A verified traveler
Not too bad overall
Posted 18 Sep 2024 on HotelsOverall not a bad hotel but was expecting a little better. A bit tired in places, but generally ticked all the boxes for a business trip.
by A verified traveler
Posted 17 Sep 2024
Staff were friendly and helpful.
by A verified traveler
Posted 14 Sep 2024
M
by A verified traveler
Not as good as I expected
Posted 10 Sep 2024 on HotelsMy stay was ok but my room STANK of cigarette smoke - like the old hotels from days when smoking was allowed. I'm not a smoker and the smell hit me every time I walked in the room. The food was average - breakfast was limited and dinner - £25-30 for a main course - the pork belly was very dry and salty and the lamb shank and trimmings were salty. The service was excellent and I can't fault the staff themselves.
by A verified traveler
Posted 31 Aug 2024
It was quiet staff was amazing throughout the hotel
Comment from Hotel Management
9 Sep 2024 by Thank you , Hotel Management
Thank you for taking the time to leave us a review. We do hope to see you again soon. Kind regardsSouthcrest Manor Hotel.
