Hotels with Spa in Redditch, England

"Stayed for Crufts, 4th/6th March. Returned first day from Arena at 3.45 pm and room had not been serviced. Tried to phone Reception to find out phone did not work! Had to go to Reception, told fresh towels would be sent within minutes. ONE HOUR later, returned to Reception to ask for Duty Manager. Young man seemed blinkered as to the problem. Deputy Housekeeper on the ball and very apologetic."

"I was gluten and dairy free. The buffet was labelled up with allergies on it. Had to ask for gf bread and df milk as was not available out. The spa was fully booked , so didn't have one. Pool was usy most of the time not matter what time you went. The hot tub had way too much chlorine in it and stung the eyes. Restaurant and spa staff were very good. Front desk was hit and miss. The room was decent , the only problem was there was two alcoves that were slanted, one above the bed which I kept hitting my head on. I'm 5ft 1 and the other was over the desk where the TV was and tea / coffee facilities which my husband kept hitting he's 5ft 8. Also trays from room services were left in the corridor for hours. Don't know if they were short staffed."

"about 10 mins to walk to resorts world, 20 mins to NEC depending on the hall! alhtough part of this is an isolated dark walk if walking alone at night. Hotel clean and friendly, only really used the gym- small but sufficient for a session. I would use it again."

"Friendly and efficient staff. Amazing water pressure. Quiet. Very comfy bed & pillows and fluffy towels. "

"The worst 4 star hotel I’ve ever stayed in. The room was okay but the lift wasn’t working. The shower in the morning was lukewarm even when running for over 5 minutes. The tv didn’t properly work as couldn’t view the guide! Avoid!"

"The room was a nice size and very clean. Everything felt well maintained, and the space was comfortable for the stay. Overall, a pleasant and relaxing experience."

"Staff were superb, Bart was so helpful, it really made the trip enjoyable. "