I understand the negative reviews - the property needs maintenance and upkeep and the bed was like concrete.
But, we asked for extra duvets to use as cushioning and staff happy to provide. The toilet continued running after flushing, the shower squirting water (but was hot), and balcony chair nearly collapsed. But, maintenance staff so friendly and happy to fix - all issues fixed in one request.
The local staff happy we tried to speak limited Malay, were friendly and smiled a lot.
Breakfast not as extensive as other hotels, but enough to feel full each morning.
Location is away from Long Beach, so I very quiet. If you want buzz, stay at Long Beach.
We wanted relaxation and have peaceful quietness, so we were happy.
The pool was dirty and brown due to an issue with Government Water provided to resort. However, staff kept trying to empty & refill each day - pool swimmable by third day!
If you correctly set your expectations, you will be okay. It’s not a 5 star resort. If you have any issues, just ask staff a friendly question and they will do their best to accommodate. Wana at reception was excellent! Great English speaking and found us a reasonable priced transfer (RM150pp) to Perhentian Island for our next stay saving much time.
Needs a bit of work, but a reasonable stay for price.