Ratings based on 999 Verified Reviews
3.6 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Decent value but the rooms seem to be lacking some fairly common convenience items. Eg fridge, body wash and lotion
Comment from Hotel Management
24 Nov 2024 by Corey King, Assistant General Manager, Hotel Management
Thank you for taking the time to provide your feedback. You must have missed checking the cabinet directly under the tv as there is a full sized bar fridge in there. Instead of body wash, we provide 2 bars of Dove soap in every room. As for the lotion we can understand. We do have lotion by request at the front desk. So please come see us again soon.
by A verified traveler
Posted 24 Nov 2024
by A verified traveler from Edmonton
Posted 22 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Corey King, Assistant General Manager, Hotel Management
Thank you so much for letting us know about your stay Thomas. We are pleased you enjoyed your time with us and look forward to seeing you again.
by A verified traveler
Posted 22 Nov 2024
Good enough for a quick stopover in Red Deer
Comment from Hotel Management
23 Nov 2024 by Corey King, Assistant General Manager, Hotel Management
Thank you so much for the great review Brian. We look forward to seeing you again.
by A verified traveler
Posted 22 Nov 2024
Noise heater
Comment from Hotel Management
23 Nov 2024 by Corey King, Assistant General Manager, Hotel Management
Thank you so much for the feedback David. We hope to see you again.
by A verified traveler
Posted 12 Nov 2024
Parking lot was less than satisfactory
Comment from Hotel Management
15 Nov 2024 by Corey King, Assistant General Manager, Hotel Management
Thank you for taking the time to let us know about your stay Lorne. We look forward to seeing you again.
by A verified traveler
Posted 12 Nov 2024
Enjoyed our stay
Comment from Hotel Management
15 Nov 2024 by Corey King, Assistant General Manager, Hotel Management
Thank you for letting us know about your stay William. We are so pleased you had a great time and we look forward to seeing you again.
by A verified traveler
Posted 10 Nov 2024
Poor everything
Comment from Hotel Management
15 Nov 2024 by Corey King, Assistant General Manager, Hotel Management
We are sorry you feel this way. When you come into a property not in the right state of mind and threaten the staff on site. They have every right to refuse service. As such, we understand this is considered poor to you. But for the safety of our staff and guests, the agent did the right thing.
by A verified traveler
Posted 8 Nov 2024
Room was mostly clean minus the windows. The windows didn't have screens and someone could literally jump out the window, not very safe. Furnace was loud. The hotel is run down. The pool area has so much potential to be great. The parking lot was dirty. Continental breakfast was a usual hotel breakfast not great.
Comment from Hotel Management
15 Nov 2024 by Corey King, Assistant General Manager, Hotel Management
Thank you for taking the time to let us know about your stay Lacey. We are saddened to hear that the experience was not what it should have been. We have passed on your concerns to our teams to ensure we learn and improve.
by A verified traveler
Posted 8 Nov 2024
Terrible location full of junkies avoid
Comment from Hotel Management
15 Nov 2024 by Corey King, Assistant General Manager, Hotel Management
We are so sorry your experience was not what it should have been. We hope you will give us anonther chance to make it better.
