Ratings based on 996 Verified Reviews
3.6 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Good enough for a quick stopover in Red Deer
by A verified traveler
Posted 22 Nov 2024
Noise heater
by A verified traveler
Posted 12 Nov 2024
Parking lot was less than satisfactory
Comment from Hotel Management
15 Nov 2024 by Corey King, Assistant General Manager, Hotel Management
Thank you for taking the time to let us know about your stay Lorne. We look forward to seeing you again.
by A verified traveler
Posted 12 Nov 2024
Enjoyed our stay
Comment from Hotel Management
15 Nov 2024 by Corey King, Assistant General Manager, Hotel Management
Thank you for letting us know about your stay William. We are so pleased you had a great time and we look forward to seeing you again.
by A verified traveler
Posted 10 Nov 2024
Poor everything
Comment from Hotel Management
15 Nov 2024 by Corey King, Assistant General Manager, Hotel Management
We are sorry you feel this way. When you come into a property not in the right state of mind and threaten the staff on site. They have every right to refuse service. As such, we understand this is considered poor to you. But for the safety of our staff and guests, the agent did the right thing.
by A verified traveler
Posted 8 Nov 2024
Room was mostly clean minus the windows. The windows didn't have screens and someone could literally jump out the window, not very safe. Furnace was loud. The hotel is run down. The pool area has so much potential to be great. The parking lot was dirty. Continental breakfast was a usual hotel breakfast not great.
Comment from Hotel Management
15 Nov 2024 by Corey King, Assistant General Manager, Hotel Management
Thank you for taking the time to let us know about your stay Lacey. We are saddened to hear that the experience was not what it should have been. We have passed on your concerns to our teams to ensure we learn and improve.
by A verified traveler
Posted 8 Nov 2024
Terrible location full of junkies avoid
Comment from Hotel Management
15 Nov 2024 by Corey King, Assistant General Manager, Hotel Management
We are so sorry your experience was not what it should have been. We hope you will give us anonther chance to make it better.
by A verified traveler
Posted 4 Nov 2024
The parking lot has needed to be redone since it was the Red Deer Lodge, it’s crappy as hell. I had a suite that literally had no place to put my clothes, no closet or wardrobe or even a set of drawers. The free breakfast was meh at best, if I’m paying over 160 bucks for a room and there’s no bar or restaurant it’s going to be a big nope from now on
Comment from Hotel Management
15 Nov 2024 by Corey King, Assistant General Manager, Hotel Management
Thank you for taking the time to let us know about your stay. We intend to have the parking lot done in the coming year. As for the closet, there is one, the door is based on magnet system. You would have only needed to pull.
by A verified traveler
Posted 3 Nov 2024
Clean, room built more like a suite. Staff were polite!
Comment from Hotel Management
15 Nov 2024 by Corey King, Assistant General Manager, Hotel Management
Thank you for the great feedback Della. We are so pleased you enjoyed your stay.
by A verified traveler
Posted 3 Nov 2024
Room was outdated and could’ve been cleaner. Staff was lovely and very helpful parking ample. Free Breakfast was lacking.
Comment from Hotel Management
15 Nov 2024 by Corey King, Assistant General Manager, Hotel Management
Thank you for letting us know about your stay Thomas. I have passed on your feedback to the appropriate teams to ensure we are improving for your next visit.
