Ratings based on 411 Verified Reviews
2.9 Room cleanliness
3.3 Service & staff
3.0 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Apr 2024
There is not a single thing in the like column!! The place should not even be in business
Comment from Hotel Management
25 Apr 2024 by Guest Relations, Hotel Management
Dear Charles,We appreciate you sharing your thoughts regarding your recent visit. It greatly saddens us to hear we were unable to meet your expectations, and that you found your visit unsatisfactory. Our front desk team is always available and happy to help with any issues that may arise, and to ensure you have an enjoyable experience. We consider all feedback an opportunity to address where we could be making improvements. Thank you for your valuable input.
by A verified traveler
Posted 21 Apr 2024
by A verified traveler from Vancouver
Posted 20 Apr 2024
Good Value for what I paid.
by A verified traveler
Posted 15 Apr 2024
We reserved a room with 3 beds, entering the room the bathroom was flooded. Went to reception, they offered to put me in a room with 2queens and wanted to charge me for another room with one bed. She then said there was another room with 3 beds but the heater/AC wasnt working. We took it and the heater did work. I think they just wanted me to pay for another room as she made comments saying that i already paid a very low price through expedia. She was upset i reserved through expedia. Never staying there again! Also there was dry blood on pillow cases, the room smelled like smoke, and the sink in bathroom was leaking.
Comment from Hotel Management
18 Apr 2024 by Guest Relations, Hotel Management
Dear Anna,Thank you for sharing your concerns. We strive to provide comfortable and well-maintained accommodations, and we did not meet those standards during your visit. We value your feedback and are addressing the issues you've mentioned, including the cleanliness and maintenance problems, to ensure they are not repeated. We hope to have another opportunity to demonstrate our commitment to guest satisfaction and provide you with a better experience.
by A verified traveler
Posted 14 Apr 2024 on Hotels
by A verified traveler
Posted 3 Mar 2024
Awful. Check in took forever. I was asked to "go look at the room" before checking in. On first glance, the property is outdated and as expected for the price. I returned to check in and said it was fine. I never signed any paperwork checking in, they could not get their machines to work and after waiting around for almost 30 minutes they said that's fine, I could go. Getting into room I used the restroom to discover the toilet doesn't flush. I attempted to lock the door and the door jam was situated in a way that prevented the dead bolt from locking. Sketch much? Big red flag. After taking off my shoes, discover the floor in the room is wet, gross. After 20 minutes it turns from an outdated room into an unclean, malfunctioning and unsafe property to stay in. I packed myself and my family up immediately and we found somewhere else to stay for the night. I did not check out with the property as I never signed anything officially to check in (should have been my first red flag) and when I contacted Expedia to refund my trip that I purchased trip protection for they did nothing! Awful, terrible.
Comment from Hotel Management
7 Mar 2024 by Guest Relations, Hotel Management
Dear Dakota,We value your feedback and are concerned about the issues you encountered during your stay. Ensuring a seamless check-in process and maintaining our rooms to the highest standards are priorities for us. Your insights are appreciated, we will promptly address these concerns to improve our guest experience.
by A verified traveler
Posted 28 Jan 2024
by A verified traveler
Posted 27 Jan 2024 on Hotels
Got to the motel, they said i didnt have a room, even though i had a confirmation number!
Comment from Hotel Management
2 Feb 2024 by Guest Relations, Hotel Management
Dear David,Thank you for your feedback. Please know that our systems sometimes have issues syncing with third-party sites, resulting in such situations. That said, we sincerely apologize for the inconvenience, and we hope that our team was able to accommodate you in some way. We wish you well as your travels continue.
by A verified traveler
Posted 23 Jan 2024
I got there with my family after I already paid for the room and they did not take the expedia reservation, I had to pay again. Rooms didn't have shower towels, pillows, soap and no toilet paper. It was really bad.
Comment from Hotel Management
27 Jan 2024 by Guest Relations, Hotel Management
Dear Lilliam,We regret any confusion and inconvenience caused during your time with us. Rest assured, your feedback is vital and will be shared with the respective teams as we constantly aim to make the appropriate changes and improvements, especially regarding our service and accommodations. We encourage you to reach out to the third-party service you booked with if you have any further questions regarding billing on that end, and we hope to welcome you back in the future for a better visit.
by A verified traveler
Posted 6 Jan 2024 on Hotels
The place is a dump . Can not recommend
Comment from Hotel Management
12 Jan 2024 by Guest Relations , Hotel Management
We are saddened to learn you had a poor experience with us, and we apologize for falling short of your expectations. If you have any suggestions on where we can improve, please feel free to reach out to us at your earliest convenience. Thank you for taking a moment to share your thoughts, and we wish you well.
