Ratings based on 992 Verified Reviews
3.3 Room cleanliness
3.8 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Oct 2024
by A verified traveler
Posted 2 Oct 2024
The staff was lovely and helpful. The room itself had a strange smell and the lighting, lack of decoration and outdated furniture & kitchen area had us feeling like we were sleeping in an office.
Comment from Hotel Management
3 Oct 2024 by Hotel Management, Hotel Management
Dear Rachel, Thank you for sharing your experience. We’re glad to hear our team provided friendly assistance, as delivering attentive service is a top priority. However, we sincerely apologize for the issues you encountered with cleanliness, lighting, and furnishings. We understand how important a comfortable atmosphere is and regret that we didn’t meet your expectations in these areas. Rest assured, your feedback will be shared with our team to help us improve the room environment for future stays. We hope you will consider giving us another opportunity to provide a more pleasant experience.Sincerely,Hotel Management
by A verified traveler
Posted 23 Sep 2024
by A verified traveler
Posted 22 Sep 2024
Awful. Will never come back Room smelled like someone had cooked something quite pungent and then they tried to cover it up with Febreeze. There was no soap or shampoo in the bathroom. The property is very noisy. We heard the outside doors slamming throughout the night. Maybe put a slow close hinge on it? The breakfast was also very sparse - easily the bare minimum they could put out - coffee, oatmeal and some nitro grain bars. I can’t believe they can charge $200 for this place and get away with it.
Comment from Hotel Management
23 Sep 2024 by Hotel Management, Hotel Management
Dear Alison, We want to sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please know that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, knowing that our actions will speak louder than words. We understand your frustration and concerns, and we welcome the opportunity to prove ourselves again as your trusted hotel while in the area.Sincerely,Hotel Management
by A verified traveler
Posted 7 Sep 2024
Close to Garden State Parkway for easy access to PNC Bank Arts Center, only 6 miles. The room had a full size refrigerator, microwave, & stove, which is really convenient if you don't want to eat out. They give you a little 2 cup coffee maker & mugs to make coffee in your room but no sugar or creamer. We went to WAWA and got some sugar & creamer only to find out they had it with the "grab n go" breakfast, which also could be better. While at WAWA we got breakfast sandwiches to heat in the microwave. The breakfast was some muffins and I think breakfast bars.
Comment from Hotel Management
8 Sep 2024 by Hotel Management, Hotel Management
Dear Ellen, Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location, friendly staff, and comfortable suites.We look forward to welcoming you back soon!Sincerely,Hotel Management
by A verified traveler
Posted 4 Sep 2024
Nice hotel
by A verified traveler
Posted 29 Aug 2024
by A verified traveler
Posted 24 Aug 2024
Upon checking into the room the sink had hair and debris all over it. There was black stuff floating in the toilet. Stains on the walls and headboard. There was a kitchen area that had broken cabinets and rusted burners. I could not bring myself to stay so I asked the front desk for a refund. They were very helpful and kind.
Comment from Hotel Management
26 Aug 2024 by Hotel Management, Hotel Management
Dear Jeffrey, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
by A verified traveler
Posted 22 Aug 2024
Room was a little dated but not dirty. Front desk staff were friendly and helpful!
Comment from Hotel Management
22 Aug 2024 by Hotel Management, Hotel Management
Dear KC, Thank you for sharing your experience! We're glad to hear you found the staff at Extended Stay America friendly and helpful. We appreciate your understanding as we continue to make improvements to our rooms. Your feedback helps us enhance our guests' experiences, and we hope to welcome you back in the future.Sincerely,Hotel Management
by A verified traveler
Posted 21 Aug 2024
Very clean & quiet. Very nice and helpful staff. Sadly, food from vending machines is not very good.
