Ratings based on 960 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Dec 2024
Great hotel. Modern and clean rooms. Lots of free games available in the spacious bar area.
Comment from Hotel Management
10 Dec 2024 by Pentahotel Management Team, Hotel Management
Dear Kevin, Thank you very much for this kind review of your recent stay.We truly appreciate your wonderful feedback and are thrilled to hear that you had such a positive experience at our hotel.We are delighted that you enjoyed the cleanliness and modernity of our accommodations, along with the exceptional condition of our facilities. It’s fantastic to hear that you made the most of the free games available in our spacious Pentalounge, a perfect spot to unwind after a busy day.We look forward to seeing you again soon.Best regards,Pentahotel Management Team
by A verified traveler
Posted 24 Nov 2024
Brilliant stay and for the price excellent
Comment from Hotel Management
24 Nov 2024 by Pentahotel Management Team, Hotel Management
Dear Martin, Thank you very much for this kind review of your recent stay.It's terrific to hear that your stay at Pentahotel Reading was satisfying across the board.We are pleased that you appreciated the cleanliness of our rooms, our hotel's overall condition, and the high level of service provided by our team. Our aim is to offer a seamless and enjoyable experience, so it's fantastic to know that our room amenities added to the comfort of your visit.We look forward to seeing you again soon.Best regards,Pentahotel Management Team
by A verified traveler
Posted 12 Nov 2024
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Comment from Hotel Management
13 Nov 2024 by Pentahotel Management Team, Hotel Management
Dear Dave, Thank you very much for this kind review of your recent stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to seeing you again soon.Best regards,Pentahotel Management Team
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Pentahotel Management Team, Hotel Management
Dear Carole, Thank you very much for your kind review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.It would be a pleasure to welcome you back. Best wishes,Pentahotel Management Team
by A verified traveler
Posted 10 Nov 2024
good location and clean
Comment from Hotel Management
13 Nov 2024 by Pentahotel Management Team, Hotel Management
Dear Guest, Thank you for this great review.A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. It's a pleasure to know that you found our location convenient.We look forward to welcoming you back soon. Kind regards,Pentahotel Management Team
by A verified traveler from Abingdon
Posted 4 Nov 2024
The tv and the remotes not working properly
Breakfast did not have many options.
Comment from Hotel Management
7 Nov 2024 by Pentahotel Management Team, Hotel Management
Dear Charlene, We would like to thank you for this review about your recent experience in our hotel.We truly appreciate your kind words about our room cleanliness and service.We are delighted that you found our rooms immaculate and our service excellent, reflecting our commitment to providing a comfortable and enjoyable stay. It's heartening to hear that these aspects of your visit met your expectations, and we are proud of our team for maintaining such high standards.However, we regret to hear that you encountered issues with the television and remote controls in your room. Additionally, we understand your concerns regarding the variety of our breakfast options. While we always strive to offer a broad selection to kickstart your day, we apologize if we fell short of your expectations this time. We value your feedback and will look into ways to enhance our breakfast offerings. The condition of our hotel is also an ongoing focus for us, and we are continuously working on improvements to ensure our guests' comfort and satisfaction.Finally, we hope that the positive aspects of your stay, including the attentive service and pristine room conditions, will encourage you to return to Pentahotel Reading for another visit.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Pentahotel Management Team
by A verified traveler
Posted 3 Nov 2024
Very relaxed atmosphere
Comment from Hotel Management
7 Nov 2024 by Pentahotel Management Team, Hotel Management
Dear Brian, Thank you very much for this kind review of your recent stay.We are delighted that you enjoyed the relaxed atmosphere, our meticulous room cleanliness, the pristine condition of our hotel, the attentive service, and the comprehensive amenities in your room. It is our pleasure to provide a space where style and comfort come together to create an exceptional stay for our guests. From the premium rain shower head to the 38-inch flat-screen smart TV, we aim to ensure your time with us is nothing short of perfect.We look forward to seeing you again soon.Best regards,Pentahotel Management Team
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Pentahotel Management Team, Hotel Management
Dear Winston, Thank you very much for this kind review of your recent stay.We are really pleased we met your expectations.We look forward to seeing you again soon.Best regards,Pentahotel Management Team
by A verified traveler
Posted 1 Nov 2024
For a town like Reading this hotel is an oasis. Staff are fantastic and helpful, great atmosphere and the rooms are super cosy. I look forward to our next stay here.
Comment from Hotel Management
13 Nov 2024 by Pentahotel Management Team, Hotel Management
Dear Paula, Thank you very much for your kind review.We are thrilled to hear that your stay with us was a memorable one.We are delighted that you enjoyed the attentive service from our team, the inviting atmosphere of our hotel, and the comfort of your room. Our staff takes great pride in providing a welcoming environment and ensuring that all our guests have a relaxing experience. The trendy and cosy decor of our rooms is specifically designed to provide a stress-free stay, and it's wonderful to know this contributed to your satisfaction.It would be a pleasure to welcome you back. Best wishes,Pentahotel Management Team
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
13 Nov 2024 by Pentahotel Management Team, Hotel Management
Dear Kieron, Thank you very much for this kind review of your recent stay.We are really pleased we met your expectations.We look forward to seeing you again soon.Best regards,Pentahotel Management Team
