Ratings based on 970 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
by A verified traveler
Posted 21 Nov 2024
by A verified traveler
Posted 18 Nov 2024
The front staff was excellent. They were very welcoming and informative. The bartending staff in the restaurant was awful. Extremely unfriendly, unattentive, and miserable. After asking for a menu after seeing a show, we had to wait another 20 minutes for the bartender to come back over to us, and when we wanted to order she said the kitchen was closed. Awful experience. I helped them out by letting other customers know it’ll take a half hour to get a drink, so they went elsewhere.
Be prepared on show nights, and even if you are in the weeds, be pleasant and attentive to your customers.
Comment from Hotel Management
18 Nov 2024 by Nick, Hotel Management
Our property strives to provide an excellent guest experience, and I do apologize to hear that we have fallen short of this goal. While we are pleased to hear that you have enjoyed your stay with us, we will be sharing your comments with our restaurant management team who will ensure proper staffing on busier show nights. Thank you for being our guest and providing your honest feedback, we hope to have the opportunity to welcome you back very soon.
by A verified traveler
Posted 18 Nov 2024
Friendly staff
Comment from Hotel Management
18 Nov 2024 by Nick, Hotel Management
Thank you for taking the time to share your comments in regard to your most recent stay. We strive to provide nothing but excellent service from arrival to departure, and we are happy to hear that you've had a wonderful experience with us. We hope to welcome you back soon!
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Nick, Hotel Management
Thank you for such an incredible score, we are pleased to see that you have enjoyed your stay. We look forward to welcoming you back to our hotel whenever your travels bring you to Reading Pa.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Nick, Hotel Management
Thank you for providing your honest scoring. Our team strives to provide top-notch service within all areas of the hotel and I do apologize to see that we have fallen short of that mark. If there is ever anything we can do to improve on the guest experience, please let us know.
by A verified traveler
Posted 16 Nov 2024
Great service from all staff, front desk, housekeeping, and bar
Comment from Hotel Management
16 Nov 2024 by Nick, Hotel Management
Thank you for taking the time to share your comments in regard to your most recent stay. We strive to provide nothing but excellent service from arrival to departure, and we are happy to hear that you've had a wonderful experience with us. We hope to welcome you back soon!
by A verified traveler
Posted 16 Nov 2024
Xz
Comment from Hotel Management
16 Nov 2024 by Nick, Hotel Management
Thank you for such an incredible score, we are pleased to see that you have enjoyed your stay. We look forward to welcoming you back to our hotel whenever your travels bring you to Reading Pa.
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Nick, Hotel Management
Thank you for such an incredible score, we are pleased to see that you have enjoyed your stay. We look forward to welcoming you back to our hotel whenever your travels bring you to Reading Pa.
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Nick, Hotel Management
Thank you for such an incredible score, we are pleased to see that you have enjoyed your stay. We look forward to welcoming you back to our hotel whenever your travels bring you to Reading Pa.
