Ratings based on 843 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Jun 2024
Very outdated. Poor remodeling job. Towel rack is about to come off wall, bathroom sink area right next to toilet and very small. Toilet loose and wobbly. Not the cleanest. Staff was great!
Comment from Hotel Management
25 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback and kind words about our staff. We apologize for the issues you encountered with the outdated condition of the room, the remodeling quality, and the cleanliness. Your comments are valuable to us, and we will address these concerns with our maintenance and housekeeping teams to make the necessary improvements. We appreciate your feedback and hope to provide you with a better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 23 Jun 2024
Nice room, friendly concierge, nice pool and landscaping
Comment from Hotel Management
24 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay and found our room nice, our concierge friendly, and our pool and landscaping appealing. Your satisfaction is our priority, and we hope to welcome you back for another great experience soon.Sincerely,Hotel Manager
by A verified traveler
Posted 17 Jun 2024
Smelled like smoke
Comment from Hotel Management
17 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback. We're glad you chose to stay with us. We apologize for the smoke smell in your room. This is not up to our standards, and we will address it promptly to prevent future occurrences.Sincerely, Hotel Manager
by A verified traveler from Princeton
Posted 14 Jun 2024
Comment from Hotel Management
16 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager
by A verified traveler
Posted 13 Jun 2024
nice staff and comfortable rooms
Comment from Hotel Management
15 Jun 2024 by Hotel Manager, Hotel Management
Dear Roy C,Thank you for your kind words and positive feedback! We're delighted to hear that you enjoyed our comfortable rooms and that our staff made your stay pleasant. Your satisfaction is our priority, and we look forward to welcoming you back for another great experience in the future.Best regards, Hotel Manager
by A verified traveler
Posted 12 Jun 2024
Comment from Hotel Management
15 Jun 2024 by Hotel Manager, Hotel Management
Dear Elizabeth,Thank you for your feedback. We appreciate your honesty and will use your comments to improve our services. If there are specific areas where you feel we can enhance your experience, please let us know. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Warm regards, Hotel Manager
by A verified traveler
Posted 11 Jun 2024
Comment from Hotel Management
13 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager
by A verified traveler
Posted 9 Jun 2024
Place is a dump. The young lady at the front desk was incredible.
Comment from Hotel Management
10 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,We appreciate your feedback. We're sorry to hear that you found the property unsatisfactory but are pleased to know that the young lady at the front desk provided excellent service. Your comments will help us improve, and we will ensure that our facilities meet the standards our guests expect. Thank you for recognizing our staff member's efforts.Sincerely, Hotel Manager
by A verified traveler
Posted 9 Jun 2024
Blood on the sheets . Hand soap of of package used
Comment from Hotel Management
10 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,We deeply apologize for the unacceptable condition of your room. Finding blood on the sheets and used hand soap is entirely unacceptable, and we regret that this occurred during your stay. Please know that we are addressing these issues with our housekeeping staff to ensure such incidents do not happen again. Sincerely, Hotel Manager
by A verified traveler
Posted 9 Jun 2024
There was blood on the sheets, the bar soap was already used, the carpet had a film so we had to wear our shoes the entire time in our room and the hall way smelt like old carpet powder.
Comment from Hotel Management
10 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,We sincerely apologize for the unacceptable conditions you encountered during your stay. Your experience is not reflective of our standards, and we are deeply sorry for any discomfort or inconvenience you experienced. We take cleanliness and guest satisfaction seriously, and we will address these issues immediately with our housekeeping team to ensure improvements are made. Sincerely, Hotel Manager
