Ratings based on 324 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jan 2024
Front desk was very helpful and polite. Went to room to find dirty towels in the shower floor. Shown to our second room, slept. Noticed in the morning that a bed skirt was used as a blanket in the bed making. Pointed it out to front desk and they immediately apologized, and offered a discount in our stay. Issue was definitely with house keeping. Planning to stay there as often as I'm in the area!
Comment from Hotel Management
9 Jan 2024 by General Manager, Hotel Management
Dear Mark,Thank you for staying with us and for bringing to light some of the housekeeping issues with your room and we apologize for the inconvenience this caused. That said, we are glad to hear about the service offered by our front desk; they will be so pleased to know that you found them to be exceptionally friendly and efficient. Thank you also for letting us know that this did not overshadow your overall experience and that you are already planning another stay with us is the best kind of recommendation that we can receive. We wish you safe travels!Sincerely,Jennifer Martinez,General Manager
by A verified traveler
Posted 4 Jan 2024 on Hotels
Comment from Hotel Management
9 Jan 2024 by General Manager, Hotel Management
Dear Samir,We are disappointed to see your rating and apologize that you did not enjoy your stay with us. We would appreciate hearing from you where we could have made improvements. Thank you for your business.Sincerely,Jennifer Martinez,General Manager
by A verified traveler
Posted 26 Dec 2023
Comment from Hotel Management
28 Dec 2023 by General Manager, Hotel Management
Dear George,We appreciate you taking the time to leave your five-star rating regarding your recent visit to Home2 Suites by Hilton Raynham. It is great to know you enjoyed your stay and we hope to welcome you again soon.Sincerely,Jennifer Martinez,General Manager
by A verified traveler
Posted 8 Dec 2023
Comment from Hotel Management
9 Dec 2023 by General Manager, Hotel Management
Dear Tara,It is wonderful to know you had an enjoyable stay at Home2 Suites by Hilton Raynham. We appreciate the excellent rating and hope to make your next stay an exceptional one as well.Sincerely, Jennifer Martinez,General Manager
by A verified traveler
Posted 7 Dec 2023 on Hotels
Comment from Hotel Management
10 Dec 2023 by General Manager, Hotel Management
Dear Jennifer,We are disappointed to know that your stay was not outstanding and we apologize if we missed out on any essential opportunities to make your visit the seamless, memorable one you deserve. We would appreciate it if you could reach out to us and let us know what we could have done to make your experience better. Thank you and have a good day.Sincerely,Jennifer MartinezGeneral Manager
by A verified traveler
Posted 4 Dec 2023
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Comment from Hotel Management
6 Dec 2023 by General Manager, Hotel Management
Thank you for the five-star rating, Antonio! It was a pleasure to have you as our guest and we hope to welcome you back to Home2 Suites by Hilton Raynham again soon.Sincerely, Jennifer Martinez,General Manager
by A verified traveler
Posted 4 Dec 2023
Comment from Hotel Management
6 Dec 2023 by General Manager, Hotel Management
Dear Jennifer,Thank you for taking a moment to rate your experience. All of us at Home2 Suites by Hilton Raynham are thrilled you had a good time at our hotel, and we invite you to stay with us again when you visit the area.Sincerely, Jennifer Martinez,General Manager
by A verified traveler
Posted 3 Dec 2023
Great hotel but we had to call the front desk at 9:45 because the people next door were pounding on their walls and yelling. Very disruptive…
Comment from Hotel Management
6 Dec 2023 by General Manager, Hotel Management
Dear Carol,Thank you for choosing our hotel and for sharing your review. We are glad you had an overall good stay, but we apologize for any inconvenience the noise from the room next door caused you. Thank you for your patience and we look forward to welcoming you back for a perfect experience next time.Sincerely, Jennifer Martinez,General Manager
by A verified traveler
Posted 3 Dec 2023
Best hotel I’ve stayed in. It’s literally like having an apartment suite.
Comment from Hotel Management
6 Dec 2023 by General Manager, Hotel Management
Dear Gregory,Thank you for the generous review of Home2 Suites by Hilton Raynham. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you are already planning your next stay with us.Sincerely, Jennifer Martinez,General Manager
by A verified traveler
Posted 2 Dec 2023 on Hotels
No limpian los cuartos y el servicio es pésimo y las facilidades como la picina siempre hay que pedirles que la limpien y no limpian debajo de las camas hay que rogar por que le limpien el cuarto y nunca van
Comment from Hotel Management
6 Dec 2023 by General Manager, Hotel Management
Dear Jennifer,Thank you for the rating and we are sorry for not meeting your expectations with our housekeeping. We pride ourselves on our commitment to cleanliness, so we are disappointed to have let you down. Please accept our apologies and know this is not reflective of our usual standards. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely, Jennifer Martinez,General Manager
