Ratings based on 578 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
by A verified traveler
Posted 19 Aug 2024
Staff were fantastic. Location is poor but that’s on me. I knew where it was when I booked it. Area around the hotel lacked much of anything and with the run down property we opted to abandon our stay there and book another hotel in a better spot.
by A verified traveler
Posted 8 Aug 2024 on Wotif
I stayed here with my 3 children and myself. The staff were beautiful so helpful. My children loved the pool area they loved to feed the fish and turtles. We would just step out side and catch a cab or walk down the road to the markets. Will definitely stay here again.
by A verified traveler
Posted 14 Jul 2024
Very friendly staff, nice and clean property.
by A verified traveler
Posted 4 Apr 2024
Our suite was lovely and conveniently situated by the pool on the main floor. Reception staff was Excellent. Very attentive and helpful with booking Grab for transportation.
Comment from Hotel Management
16 Apr 2024 by Management, Hotel Management
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.
by A verified traveler
Posted 19 Feb 2024
Nice staff n service. Room has many insects especially cockroaches
Comment from Hotel Management
16 Apr 2024 by Management, Hotel Management
Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made.Thank you for staying with us, and we look forward to another chance to serve you.
by A verified traveler
Posted 18 Jan 2024 on Lastminute
We had a terrible holiday in the hotel, around the pool the drainage was broken and my daughter’s foot got stuck into that broken one, unfortunately it ripped her toe nail off. We had to go to the hospital to have an operation and get it removed.
Upon arrival I was given two rooms with no windows ( was not advertised that they have no windows) which was the first shock, negotiated with the manager who refused completely to offer anything eventhough it’s clearly their fault.( falsely advertised)
Had a meeting with Sale Director who offered a King queen room ( only has two twin beds) I was offered a rollaway bed. Mind you my family is 6 people I had to squeeze in this room to move on with our holiday( no money difference was offered to us at all, when I asked for money difference I was told this room is a better room than the standard triple room( please note I paid for two rooms which is definately higher than the room they gave me)
What I was really surprised with , at the time of the pool incident they left us there ( daughter was bleeding) they got a lot of workers to change all the broken drains around the pool.
During the stay they were a lot of organised student groups who were very noisy and disrespectful ( taking videos of us, knocking the door in the early morning and night and running away)
Locals were also taking our stuff from our terrace , using our terrace to sit and smoke at our chairs outside.
No cereal for kids except under 4y (find it very weird)
Comment from Hotel Management
23 Jan 2024 by Management, Hotel Management
Dear Mr & Mrs. Hassan,Warmest greeting from Kuta Central park Hotel Bali...First of all we would like to express our sincerely thank you for your staying with us recentlyand take your valuable time to share the review during your stay in our hotel.We deeply regret to hear about the bad experience during your stay with us. We are seriouslytaking all comments and advises or even complaints from our valued guest as the trigger forus to improve and grow to the higher level of services.Refer to this input regarding the in-room facility and services, we have addressed it to thedepartment concerned to take any appropriate measure for improving it.Regarding the input received during your stay on 08 – 18 January 2024, it is about theStandard Triple Room Connecting No Window announcement on the Expedia Page, thereforewe provide the moving room into our Studio King Queen room with additional 01 Extra Bedand Breakfast inclusion for 6 Person start on 09 January 2024.On 11 January 2024, there was an accident in our Pool area because the Hole of the near poolarea and got injured with your lovely Daughter, honestly, we are not expecting to happenedthis accident even to all of our Guest in House. On that time, we do our best to escorted yourLovely Daughter into the Nearest of Hospital, and all the Hospital Bills is in under our Account.Regarding of the Noisy on the surrounding Hotel’s area and also of the another of our Guestusing your private balcony, we already sharing this information to all of our staff for moretaking care of your Surrounding room’s area.Regarding of the Breakfast services, yes correctly that the cereals only available for Childrenis under 04 Years Old and based on request.We also really sure that we have tried our best to control the situation coordinated with ourDepartment concern to follow up all the statement that you already informed us. But onceagain we regret that we still could not meet your expectation.Anyway, we are really appreciate your comments and surely will take this case as a goodlesson for our team to provide a better service in the future. Please accept our sincere apologyfor any inconvenience occurred during your stay in our hotel, and we hope that your recentexperience will not hinder you to support us again on the next trip to our Hotel so that wecan have a chance to show you an improvement and also give you a better service.Therefore, as our compensation, please accept our Management final decision to refund feeby 2 nights stay from total 10 Nights paying and Free drop Off services to Ngurah RaiInternational Airport during your Departure time and we will process the charge back into theExpedia credit card by processing approximately 14 days by working hours. Please contactdirect to the Expedia as well for claim the refund fee.Should you have any further assistance, please feel free to contact us at your earliestconfirmation.With your Sincerely,
by A verified traveler
Posted 23 Dec 2023 on Hotels
by A verified traveler
Posted 5 Dec 2023 on Wotif
Generally ok.
Let down by area, had to pay for the airport shuttle (I’m sure I read if you spend over $250 it’s free!), no local within 5km radius shuttle as advertised, beach shuttle only and when I asked to use it ‘there was no driver so it’s not going’ room was ok. Smelt a bit musty when we first walked in, then air conditioner stopped working and only circulated room air.
Pool ok. Area around pool not great. No room to move about. Majority of staff amazing and very helpful.
You get what you pay for I guess. Cheap enough.
by A verified traveler
Posted 1 Dec 2023
