Ratings based on 38 Verified Reviews
3.6 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Jul 2024
Iv never stayed in such an unkept hotel, the mould in the room was so bad I asked to move, which was alittle better, I was so upset I didn’t want to be there, I stayed up most of the night looking for another hotel, we ended up staying for breakfast which was just so horrible, didn’t even finish it , I asked for a refund this is still in despute.
by A verified traveler
Posted 28 Apr 2023
The area of AC cool air is coming is full of molds. It is not so good friend m the hygiene point of view. I guess some people can be sick due to this.
by A verified traveler
Solo traveling
Posted 30 Jul 2020 on HotelsIt was Abit problematic stay started due to room smell , however after checking some rooms, I figure out one and it was ok.
by A verified traveler
Once is enough
Posted 21 Feb 2020 on HotelsMade to stand at reception for 1 hour on arrival
by A verified traveler
Posted 25 Dec 2019 on Hotels
Booked 2 rooms for 2 consecutive nights (requested for side-by-side but was not granted). Aircon was not working in one of the rooms, requested for room change butEngineering assistance but
Comment from Hotel Management
30 Dec 2019 by Heri Chandra, Hotel Management
Dear Felix,
Thank you for choosing Holiday Inn Express Bali Raya Kuta during your family holiday in Bali.
We hear your dissatisfaction regarding the room arrangement and It's also with regret to know that there was an aircon issue that didn't meet your expectations. This isn't the experience we want you to have or to any guests, trust improvement will take place immediately.
We are looking forward to welcoming you back to witness the changes have been made.
Sincerely
Heri Chandra
Director of Sales
by A verified traveler
Posted 11 Dec 2019
by A verified traveler
Posted 7 Nov 2019 on Hotels
by A verified traveler
Posted 19 Jun 2019
by A verified traveler from Malaysia
Posted 7 Jan 2019
Nice, room facing the pool. but the water of the "fountain" on the window is bit dirty.
bit distance to walk to the beach but should not be a problem to those who enjoy walking. Or just grab a gojek :D
by A verified traveler
Posted 11 Sep 2018 on Hotels
It was overpriced for the service & facility ... towels were a little bit stinky ... swimming pool not clean so no one interested to swim ... room was basic ...
