Ratings based on 732 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Salt Spring Island
Posted 22 Oct 2024
Location was great. Room was very small and challenging with lots of luggage. Bathroom was very small and a little awkward. Staff were very helpful and it was great being close to the mercato , shops and within reasonable walking distance to many mosaic locations.
Comment from Hotel Management
1 Nov 2024 by Marco, Hotel Management
Dear Guest,we thank you so much for your kind review of your stay in our hotel.We are pleased to read your positive judgement and this is for us an incentive to do always our best to satisfy our dear guest, also for leaving them a good memory of their stay in our city.We thank you again and looking forward to welcoming you in our hotel in a future visit to our city,Best Regards,The Direction
by A verified traveler
Posted 18 Oct 2024
2.5 stars
Comment from Hotel Management
19 Oct 2024 by Marco, Hotel Management
Dear Guest,we thank you so much for your kind review of your stay in our hotel.We are sorry that our hotel had not fully satisfied your expectations.But this is for us an incentive to do always our best to let to Clients a good stay in our hotel.We thank you again and looking forward to welcoming you in our hotel in a future visit to our city,Best Regards,
by A verified traveler
Posted 18 Oct 2024
The front desk staffs are very helpful. The breakfast is good.
Comment from Hotel Management
19 Oct 2024 by Marco, Hotel Management
Dear Guest,we thank you so much for your kind review of your stay in our hotel.We are pleased to read your positive judgement and this is for us an incentive to do always our best to satisfy our dear guest, also for leaving them a good memory of their stay in our city.We thank you again and looking forward to welcoming you in our hotel in a future visit to our city,Best Regards,The Direction
by A verified traveler
Posted 17 Oct 2024
Comment from Hotel Management
19 Oct 2024 by Marco, Hotel Management
Dear Guest,we thank you so much for your kind review of your stay in our hotel.We are pleased to read your positive judgement and this is for us an incentive to do always our best to satisfy our dear guest, also for leaving them a good memory of their stay in our city.We thank you again and looking forward to welcoming you in our hotel in a future visit to our city,Best Regards,The Direction
by A verified traveler from Burnaby
Posted 4 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Marco, Hotel Management
Dear Guest,we thank you so much for your kind review of your stay in our hotel.We are pleased to read your positive judgement and this is for us an incentive to do always our best to satisfy our dear guest, also for leaving them a good memory of their stay in our city.We thank you again and looking forward to welcoming you in our hotel in a future visit to our city,Best Regards,The Direction
by A verified traveler
Posted 2 Oct 2024
It's a very basic older hotel. The room was clean. The hotel location was excellent. I would book again because of the location. Front desk staff were very welcoming.
Comment from Hotel Management
2 Oct 2024 by Marco, Hotel Management
Dear Guest,we thank you so much for your kind review of your stay in our hotel.We are pleased to read your positive judgement and this is for us an incentive to do always our best to satisfy our dear guest, also for leaving them a good memory of their stay in our city.We thank you again and looking forward to welcoming you in our hotel in a future visit to our city,Best Regards,The Direction
by A verified traveler
Posted 27 Sep 2024
Great location just off main central piazza. Basic level hotel but clean, good mattress and everything needed was provided, good continental breakfast. Great value.
Comment from Hotel Management
27 Sep 2024 by Marco, Hotel Management
Dear Guest,we thank you so much for your kind review of your stay in our hotel.We are pleased to read your positive judgement and this is for us an incentive to do always our best to satisfy our dear guest, also for leaving them a good memory of their stay in our city.We thank you again and looking forward to welcoming you in our hotel in a future visit to our city,Best Regards,The Direction
by A verified traveler
Posted 13 Sep 2024
Comment from Hotel Management
26 Sep 2024 by Alex, Hotel Management
Dear Guest,we thank you so much for your kind review of your stay in our hotel.We are sorry that our hotel had not fully satisfied your expectations.But this is for us an incentive to do always our best to let to Clients a good stay in our hotel.We thank you again and looking forward to welcoming you in our hotel in a future visit to our city,Best Regards,The Hotel Manager
by A verified traveler
Posted 11 Sep 2024
Cute old property great for stay before cruise
Comment from Hotel Management
11 Sep 2024 by Marco, Hotel Management
Dear Guest,we thank you so much for your kind review of your stay in our hotel.We are pleased to read your positive judgement and this is for us an incentive to do always our best to satisfy our dear guest, also for leaving them a good memory of their stay in our city.We thank you again and looking forward to welcoming you in our hotel in a future visit to our city,Best Regards,The Direction
by A verified traveler
Posted 17 Aug 2024
We walked from the train station to this hotel, which was about a mile, over cobbled streets surrounded by old buildings and it was very easy to find. It is an older hotel with simple styling and a local, homely feel. We had a little confusion at check in but that was quickly sorted. There are a few steps to lift luggage up to access the elevator to rooms. Fine for us but might prove an issue for less mobile guests. Breakfast was adequate with fresh fruit, cereals, pastries and cakes as well as tea and fresh coffee. The big plus for this hotel is its very central location, you are literally straight on to the old cobbled streets and very close to shops, the piazza del popolo with its clock tower and lots of historic buildings. There are plenty of places to eat within a short walk from the hotel and the staff made recommendations, which we tried and had a lovely meal. We were there for two nights and there was plenty to see and do in Ravenna.
Comment from Hotel Management
24 Aug 2024 by Alex, Hotel Management
Dear Guest,we thank you so much for your kind review of your stay in our hotel.We are pleased to read your positive judgement and this is for us an incentive to do always our best to satisfy our dear guest, also for leaving them a good memory of their stay in our city.We thank you again and looking forward to welcoming you in our hotel in a future visit to our city,Best Regards,The Hotel Manager
