Ratings based on 206 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Oct 2024
Really nice inside just the transport links to the location were not ideal. Should try and have a car if staying here. The beach nearby was dirty and there were few businesses open nearby. However, the actual hotel was lovely its just the area surrounding it wasn't ideal.
Comment from Hotel Management
3 Nov 2024 by La Direzione dell'Hotel Columbia, Hotel Management
Gentile Ospite,La ringraziamo per aver dedicato del tempo a condividere il suo feedback sul soggiorno presso l'Hotel Columbia. Siamo lieti di sapere che ha trovato l'hotel piacevole .Comprendiamo che avere un'auto possa migliorare la comodità del soggiorno, e stiamo continuamente esplorando modi per fornire ai nostri ospiti migliori informazioni sulle opzioni di trasporto locale e sulle attrazioni.Le sue osservazioni sono per noi molto preziose e speriamo di accoglierla nuovamente in futuro per un'esperienza ancora più piacevole.Cordiali saluti,La Direzione dell'Hotel Columbia
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
23 Nov 2024 by La Direzione dell'Hotel Columbia, Hotel Management
Dear Dana, Thank you for your wonderful 5-star rating! We are thrilled to know that you had an excellent experience at Hotel Columbia. Your satisfaction is our greatest reward, and we hope to welcome you back for another relaxing and enjoyable stay in Marina Romea. Should you have any suggestions or special requests for your next visit, please do not hesitate to let us know. Best regards, The Management
by A verified traveler
Posted 12 Oct 2024
We were given the wrong room and charged double for the property fee until we asked. Then the keys didn’t work. The room was so old, small and smelly. The few small dingy restaurants around were closed early. There was no place to eat except the restaurant at the hotel, which I have to be honest was surprisingly nice and cosy. The food was really tasty and breakfast was as amazing. However I won’t stay there agian
Comment from Hotel Management
3 Nov 2024 by La Direzione dell'Hotel Columbia, Hotel Management
Dear Guest,Thank you for sharing your experience at Hotel Columbia. We sincerely apologize for the inconveniences you experienced during your stay, but as explained to you, the door that separates the 2 connecting rooms was only left closed, which in turn have different keys (each opens the relative door) for those who prefer more privacy.We are happy to know that you found our restaurant welcoming and that you appreciated the quality of the food and breakfast. The satisfaction of our guests is our priority, and your feedback helps us understand where we can do better.We would be grateful for another opportunity to offer you a more pleasant stay in the future.Kind regards,The Management of Hotel Columbia
by A verified traveler
Posted 3 Oct 2024
The room was clean and very comfortable. We stayed here before our cruise. We loved being able to walk to the beach. We were only 2 miles from the cruise port. They need to give it a paint job do it looks as nice on the outside. The front desk person was kind and helpful. We had a couple of very good meals in the attached restaurant. We would stay here again if we have anothe cruise from Ravenna. Ask about inclusive dinner. We did not have that, but would have done that if we had known.
Comment from Hotel Management
3 Nov 2024 by La Direzione dell'Hotel Columbia, Hotel Management
Dear Guest,Thank you for taking the time to share your experience at Hotel Columbia. We are delighted to hear that you found your room clean and comfortable, and that you enjoyed our convenient location near the beach and just a short distance from the cruise port.We appreciate your feedback regarding the exterior of the hotel, and we are currently planning updates to enhance its appearance. It’s wonderful to know that our front desk staff was kind and helpful during your stay, and we are glad you enjoyed your meals in our restaurant.Thank you for mentioning the inclusive dinner option. We strive to inform our guests about all available options, and your feedback will help us improve our communication in the future.We hope to have the pleasure of welcoming you back for your next cruise from Ravenna!Best regards,The Management of Hotel Columbia
by A verified traveler
Posted 16 Sep 2024
This property is old and dated. Not exactly what we expected. We stayed here one night prior to setting sail for a cruise. Nearby restaurants. Convenient taxi transport to port. About 40 euros for taxi. Free breakfast that was nice and offered a nice selection of items.
Comment from Hotel Management
3 Nov 2024 by La Direzione dell'Hotel Columbia, Hotel Management
Dear Guest,Thank you for sharing your feedback about your recent stay at Hotel Columbia. We appreciate your insights and are glad to hear that you found the nearby restaurants convenient and the taxi transport to the port easy to access.We acknowledge your comments regarding the age of our property. We are continuously working on improvements to enhance our facilities and ensure a more comfortable experience for our guests. We are pleased that you enjoyed the complimentary breakfast and the selection of items we offer.Your feedback is invaluable to us as we strive to provide a better experience for all our guests. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Best regards,The Management of Hotel Columbia
by A verified traveler
Posted 7 Sep 2024
Lovely traditional family orientated hotel. Excellent breakfast option provided. The lunch time and evening buffet poked fantastic although we didn't choose this option.
Very noisy from the visiting fair and late evening children's entertainment though.
Comment from Hotel Management
3 Nov 2024 by La Direzione dell'Hotel Columbia, Hotel Management
Here’s a response to the review that addresses the positive aspects and the concerns raised about noise:Dear Guest,Thank you for taking the time to share your experience at Hotel Columbia. We are delighted to hear that you enjoyed our traditional family-oriented atmosphere and found our breakfast options excellent. It’s also great to know that the lunchtime and evening buffet looked fantastic, even though you didn’t choose this option.We sincerely apologize for the noise from the visiting fair and the late evening children's entertainment. We understand that this can be disruptive, and we are working to find ways to minimize such disturbances for our guests in the future.Your feedback is invaluable to us as we strive to improve our services. We hope to have the pleasure of welcoming you back soon for a more enjoyable stay.Best regards,The Management of Hotel Columbia
by A verified traveler
Posted 27 Aug 2024
Close to a lovely beach, small shops and restaurants locally, parking can be difficult but some free parking available outside otherwise paid parking opposite. Had problem with parking one night when there was a busy street market and fair on right outside.
Quite a noisy hotel, and could do with a refurb. Rooms are ok but basic and not overly clean. Bunk beds are slightly dodgy! Elevator has 3 large steps to get to so not good for disabled access.
Breakfast was ok, hot food isn’t served right away as we found out when we were earlier for breakfast one day.
Comment from Hotel Management
7 Sep 2024 by La Direzione dell'Hotel Columbia, Hotel Management
Dear Charlotte,Thank you for sharing your feedback regarding your recent stay at Hotel Columbia. We are pleased to hear that you appreciated our hotel's proximity to the beach and local amenities.We apologize for the inconvenience you experienced with parking, especially during the busy street market. We understand that this situation can be frustrating and we are working to improve the parking experience for our guests.We also regret that the noise level and cleanliness did not meet your expectations. Your comments about the room condition and elevator accessibility have been noted, and we are currently assessing improvements to enhance our facilities.We appreciate your feedback on the breakfast service as well; we will review our procedures to ensure that hot food is promptly available for our early risers.Thank you once again for your valuable input. We hope to have the opportunity to welcome you back and provide a more enjoyable stay in the future.Best regards,The Management TeamHotel Columbia
by A verified traveler
Posted 19 Aug 2024
The only issue we had was with the air conditioner. Our unit was unable to keep up with the extreme heat. It made for uncomfortable nights. I chalked it up to the high temperatures (upper 90’s). Over all it was a great stay - a great breakfast and super close to shops and the beach.
Comment from Hotel Management
7 Sep 2024 by La Direzione dell'Hotel Columbia, Hotel Management
Dear Mark,Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your overall stay at Hotel Columbia, including our breakfast and the convenient location close to shops and the beach.We sincerely apologize for the discomfort caused by the air conditioner. We understand how important a comfortable environment is, especially during extreme heat. Please be assured that we are currently reviewing our air conditioning systems to ensure they perform efficiently even in high temperatures.Your feedback is invaluable as it helps us improve our services. We hope to have the opportunity to welcome you back in the future, and we will strive to provide an even better experience.Thank you once again for your kind words and understanding.Best regards,The Management TeamHotel Columbia
by A verified traveler
Posted 19 Aug 2024
Front desk ladies were very helpful
Comment from Hotel Management
7 Sep 2024 by La Direzione dell'Hotel Columbia, Hotel Management
Dear Guest,Thank you very much for your kind words. We are delighted to hear that our front desk team was able to assist you during your stay and that you found them helpful. Providing excellent service is always our top priority, and it’s wonderful to know that our efforts made a positive impression.Should you visit Marina Romea again, we would love to welcome you back to Hotel Columbia. If there’s anything else we can do to make your future stays even better, please don’t hesitate to let us know.Kind regards,The Management of Hotel Columbia
by A verified traveler
Great hotel
Posted 11 Aug 2024 on HotelsIt was lovely just wish we would have known about the dinner buffet.
Comment from Hotel Management
7 Sep 2024 by La Direzione dell'Hotel Columbia, Hotel Management
Dear Guest,Thank you for your kind words and for choosing Hotel Columbia for your stay. We are delighted to hear that you had a lovely experience with us. However, we regret that you were not informed about our dinner buffet in advance. We strive to ensure all guests are fully aware of the services we offer, and we will be sure to review our communication procedures to prevent this from happening again in the future.Your feedback is valuable, and it will help us improve the experience for our future guests. Should you visit us again, we will make sure you have all the details about our dining options so you can enjoy everything we have to offer.We hope to welcome you back soon.Best regards,The Management of Hotel Columbia
