Ratings based on 174 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Aug 2024
Rauma is a lovely place. CityHovi is not. It is a 2 star hotel. Cleaners were great. Receptionist was ignorant in the morning. Did not say goodbye at checkout. Paperwork had to be filled in despite doing it all online….so lazy. Basic basic basic. Do not redo,mend and believe double the price it should have been. Single bed comfy. Linen did not smell of detergent, it did not smell of anything. Breakfast and coffee ok. Do not recommend. Better hotels for better rates. Also if Rauma hotels want to rip tourists off recommend stay elsewhere and visit the wooden town as there is little else there.
Comment from Hotel Management
20 Aug 2024 by Julia / Reception, Hotel Management
Dear Rachel, thank you for your valuable feedback. We are always grateful to receive feedback, because then we get the opportunity to find out what our guests appreciate, or if there is possibly room for some improvement on our behalf. First of all, we are very sorry to hear that you were unsatisfied with your stay. We apologize if you were not expecting to fill the passenger card upon your arrival. It is true that in some hotels it is possible to fill out the passenger card online before check-in, but unfortunately, we have not taken this feature into use yet. Our apologies as well for the disappointment that you experienced regarding our customer service, we will strive to do our best at making sure that our guests receive genuinely friendly service at all times.As for the linens, the laundry company we order our linens from uses scent-free washing products. Nowadays there are many people who get allergic reactions from scents and detergents, and naturally we want to guarantee a safe good night’s sleep for everyone. However, we ensure you that the linens are clean without a doubt.Thank you for informing us about these important remarks & we would be deeply grateful if someday we get the chance to offer you a more satisfying experience!
by A verified traveler
Posted 7 Dec 2023 on Hotels
by A verified traveler
Posted 8 Aug 2023 on Hotels
by A verified traveler
Posted 8 Aug 2023 on Hotels
by A verified traveler
Posted 24 Jul 2022
Small hotel just 200 meters from Old Rauma. Nothing fancy but quite serviceable for a night or two. Decent breakfast, very friendly and personable staff.
by A verified traveler
Hotel fulfilling basic needs
Posted 9 Aug 2021 on HotelsExtremely stripped down hotel. Reception open only partly. Basic breakfast, small rooms. Clean and well located close to the old Rauma.
by A verified traveler
Posted 15 Feb 2020 on Hotels
by A verified traveler from Santiago de Chile
Nice place to stay in Rauma
Posted 7 Jul 2019 on HotelsSmall hotel and quiet. Don’t oversleep because the breakfast is limited.
by A verified traveler
Posted 30 Apr 2019 on Hotels
by A verified traveler
Posted 26 Mar 2017 on Hotels
