Ratings based on 4 Verified Reviews
3.5 Room cleanliness
3.5 Service & staff
4.3 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from KL
Posted 2 Aug 2020
i have booked family suite. The air conditioner is not working and the room have the bad smell. Luckily afyer complain they willing to change another room for us. However, the room still having bad smell and the bed is not clean which you could fell it. The blanket a lot of dust and make nose itchy. Overall, i would not recommend this hotel. The attitude of staff is okay.
Comment from Hotel Management
3 Aug 2020 by Ammy, Hotel Management
Sorry for the unpleasant experience you had with us. Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Alex
by A verified traveler
Water pressure and security
Posted 23 Jul 2020 on HotelsThe place is perfect to stay at the price but only for the water pressure that is way too low as the water heater isn't equipped with a pump even we stayed at the ground floor it doesn't serve any purpose whereas also no security guards at any point to guard the entrance where they just adept with the magnetic door access if anyone were to break in its so easy that you just give it a hard push and it will open or even break the glass where this is no safety at all.
Comment from Hotel Management
26 Jul 2020 by Jack, Hotel Management
Hey, Amos! Thanks for rating us positively. We do apologize for the hassle you faced. We have forwarded your feedback to our concerned team to ensure your next visit is more comfortable and relaxing. Regards, Jack
by A verified traveler
Posted 8 Nov 2019 on Hotels
Comment from Hotel Management
23 Nov 2019 by Zara, Hotel Management
Hi, Hisham! Thanks a lot for staying with us. Looking forward to hosting you soon. Regards, Zara
by A verified traveler
Posted 6 Nov 2019 on Hotels
Comment from Hotel Management
23 Nov 2019 by Zara, Hotel Management
Thanks for the positive rating, Hisham! Hope to host you soon :) Regards, Zara
