Ratings based on 183 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Great property great servicem Breakfast was also good.
Comment from Hotel Management
24 Nov 2024 by Nanthawan Poonoy (Por), Hotel Management
Dear Mr./Ms. Miree,Thank you so much for your kind words! We’re thrilled to hear that you enjoyed your stay with us and appreciated the service, property, and breakfast. We look forward to welcoming you back on your next visit!"Nanthawan Poonoy (Por)Guest Service Manager
by A verified traveler
Posted 21 Nov 2024
About a 5 minute walk to Siam Paragon. Very accommodating and friendly staff. Room was clean. Well maintained hotel. The kids room is a bit outdated but my kid still enjoyed playing there
Comment from Hotel Management
23 Nov 2024 by Wasana, Hotel Management
Dear Janice,Thank you for sharing your experience. We're glad to hear that our location was convenient for you. It's wonderful to know that our staff made a positive impression with their friendly and accommodating service. We appreciate your feedback about the kids' room. Your insights are invaluable to us, and we hope to welcome you back for another enjoyable stay.Best regards,
by A verified traveler from DUBAI
Posted 14 Nov 2024
The staff don’t know what is vip access
Comment from Hotel Management
15 Nov 2024 by Wasana , Hotel Management
Dear Ali,Thank you for your feedback regarding our staff’s knowledge. Your comments are invaluable, and we will ensure that our team receives the necessary training to better assist our guests in the future.We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience.Best regards,
by A verified traveler
Posted 6 Nov 2024
Staff were very accommodating as I had to change dates and check in times at late notice. They always make our stay so special
Comment from Hotel Management
6 Nov 2024 by Nanthawan Poonoy (Por), Hotel Management
Dear Ms. Tishara,Thank you so much for taking the time to leave us a perfect score! We are absolutely thrilled to hear that you had such a positive experience. Your kind high rating means the world to us and truly motivate our team to continue delivering exceptional service.Thank you once again for your positive feedback. We are committed to ensuring that every stay is a memorable one and we are excited to provide you with another exceptional experience on your next visit.Nanthawan Poonoy (Por)Guest Service ManagerChatrium Grand Bangkok
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
26 Oct 2024 by Wasana, Hotel Management
Dear Mohan,Thank you for your kind review. We are delighted to hear that you enjoyed your stay with us. Your positive feedback is greatly appreciated.We look forward to welcoming you back to Chatrium Grand Bangkok in the future.Best regards,
by A verified traveler
Posted 22 Oct 2024
All staff were amazing, couldn’t do enough for us. Club lounge is wonderful. Location perfect.
Comment from Hotel Management
23 Oct 2024 by Nanthawan Poonoy (Por), Hotel Management
Dear Mr./ Ms. Tina,Warm greetings from Chatrium Grand Bangkok and thank you for sharing your stay feedback with us.We are extremely glad to hear that your stay was exceptional, and you were impressed with our excellent service, hotel location, Club Lounge,We hope that it won't be long until we could welcome you again for another wonderful stay.From all of us at Chatrium Grand Bangkok.Nanthawan Poonoy (Por)Guest Service ManagerChatrium Grand Bangkok
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Nanthawan Poonoy (Por), Hotel Management
Dear Mr./Ms. Chawaron,Thank you so much for taking the time to leave us a perfect score! We are absolutely thrilled to hear that you had such a positive experience. Your kind high rating means the world to us and truly motivate our team to continue delivering exceptional service.Thank you once again for your positive feedback. We are committed to ensuring that every stay is a memorable one and we are excited to provide you with another exceptional experience on your next visit.Nanthawan Poonoy (Por)Guest Service ManagerChatrium Grand Bangkok
by A verified traveler
Posted 6 Oct 2024
Stayed in the one bedroom suit with no club access. Generally the room was very clean and room service was fast. There is a buggy to siam paragon within minutes. Only thing we did not like was the front desk staff was unfriendly during check in.
Comment from Hotel Management
8 Oct 2024 by Wasana, Hotel Management
Dear Kuan Yi Glenn,Thank you for choosing to stay at Chatrium Grand Bangkok and for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the cleanliness of the room and the efficiency of our room service. It’s also great to know that you found our buggy service to Siam Paragon convenient.However, we are truly sorry to learn about your experience with our front desk staff during check-in. Please accept our sincere apologies for any inconvenience this may have caused. We take your comments seriously and will address this issue with our team to ensure that all our guests receive the warm and friendly welcome they deserve.We hope to have the opportunity to welcome you back in the future.Best regards,
by A verified traveler
Posted 4 Oct 2024
All good
Comment from Hotel Management
5 Oct 2024 by Wasana, Hotel Management
Dear Simin,Thank you for your kind feedback regarding your recent stay at Chatrium Grand Bangkok. We are delighted to hear that you had an enjoyable experience with us. We look forward to welcoming you back for another memorable stay in the near future.Best regards,
by A verified traveler
Posted 2 Oct 2024
Chatrium Grand Bangkok is ideally situated next to major shopping destinations like Siam Paragon and CentralWorld, making it perfect for both leisure and business travelers. The rooms at Chatrium are spacious and elegantly designed, featuring floor-to-ceiling windows that provide stunning views of the city. Guests can enjoy high-quality linens, modern amenities, and luxurious marble bathrooms with free-standing bathtubs, ensuring a comfortable stay
Comment from Hotel Management
3 Oct 2024 by Wasana, Hotel Management
Dear Ricky,Thank you for your wonderful feedback. We’re delighted to hear that you enjoyed our ideal location next to major shopping destinations like Siam Paragon and CentralWorld. It’s great to know that you found our rooms spacious and elegantly designed and offering a great view. Your comfort and satisfaction are our top priorities, and we look forward to welcoming you back for another exceptional stay.Best regards,
