Ratings based on 464 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
10 Dec 2024 by General Manager, Hotel Management
Dear Nadia Hamed,Thank you for taking the time to share your recent experience with us. We noticed that you provided a low rating, and we sincerely apologize if we did not meet your expectations during your stay. We truly value your feedback and would greatly appreciate it if you could provide us with more details about your experience. This will help us better understand how we can improve and ensure your next stay with us is exceptional. Thank you for helping us improve, and we hope to welcome you again soon.Yours sincerely,Adrian StoppeGeneral ManagerWaldorf Astoria Ras Al Khaimah
by A verified traveler
Posted 24 Nov 2024
Excellent
Comment from Hotel Management
27 Nov 2024 by General Manager, Hotel Management
Dear Vidya,Thank you so much for rating us 5 out of 5! We are thrilled to see that you had a positive experience with us. Your support and satisfaction mean the world to our team. We look forward to welcoming you back soon and continuing to provide you with the best service possible. If there’s anything specific you loved about your stay, we’d love to hear about it.Yours sincerely,Adrian StoppeGeneral ManagerWaldorf Astoria Ras Al Khaimah
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by General Manager, Hotel Management
Dear Faiz,Thank you so much for taking the time to rate us 5 out of 5!We are thrilled to know that you had a great experience with us. Your positive feedback is greatly appreciated and motivates our team to continue delivering excellent service. If there's anything specific that stood out during your stay, we would love to hear about it. We look forward to welcoming you back in the future!Yours sincerely,Adrian StoppeGeneral ManagerWaldorf Astoria Ras Al Khaimah
by A verified traveler
Posted 15 Nov 2024
Amazing stay
Comment from Hotel Management
20 Nov 2024 by General Manager, Hotel Management
Dear Tanya,Thank you for taking the time to share your delightful experience at our Resort.I am very pleased to learn you had an enjoyable experience with us. Guest satisfaction is one of our highest priorities and it is satisfying to know that we are able to create memorable experiences for you.It was our pleasure to have you as a guest. We look forward to welcoming you back soon.Yours sincerely,Adrian StoppeGeneral ManagerWaldorf Astoria Ras Al Khaimah
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
28 Oct 2024 by General Manager, Hotel Management
Dear Sarmed, Thank you so much for taking the time to rate us 5 stars!We are thrilled to know that you had a great experience with us. Your positive feedback is greatly appreciated and motivates our team to continue delivering excellent service. If there's anything specific that stood out during your stay, we would love to hear about it. We look forward to welcoming you back in the future!Yours sincerely,Adrian StoppeGeneral ManagerWaldorf Astoria Ras Al Khaimah
by A verified traveler
Posted 12 Oct 2024
The property is not new. They have all the water activities for the kids to enjoy themselves while the parents spend the day at the beach. They have 7 restaurants. The decor was average for what one would expect from a Waldorf. The property had that upscale Disney warehouse hotel vibe. It’s a big property. I would say that it looks more unique on the outside than it does on the inside. The rooms are well proportioned but need some upgrades and remodelling. It was an above average stay but there are a lot better and newer properties available in RAK and certainly in Dubai.
Comment from Hotel Management
17 Oct 2024 by General Manager, Hotel Management
Dear Ramzi,Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you and your family were able to enjoy our water activities, and we hope they provided some memorable moments during your visit.We appreciate your kind comments about the size of the property and the variety of dining options. However, we’re sorry to hear that the decor and interior did not fully meet your expectations. Your observations regarding the need for upgrades and remodelling are extremely valuable, and we will certainly take them into consideration as we continue to improve our property to better serve our guests.Our goal is always to provide a unique and luxurious experience, and we regret that we did not fully meet this standard during your stay. We are always working on enhancing the guest experience, and feedback like yours helps us to better understand where improvements can be made.Should your travels bring you back to Ras Al Khaimah, we would love the opportunity to welcome you again and ensure an even better experience.Yours sincerely,Adrian StoppeGeneral ManagerWaldorf Astoria Ras Al Khaimah
by A verified traveler
Posted 1 Oct 2024
Fantastic destination. Staff incredibly accommodating and friendly
Comment from Hotel Management
1 Oct 2024 by General Manager, Hotel Management
Dear Timothy,Thank you so much for your kind words and for taking the time to rate us 5 out of 5!We are thrilled to hear that you enjoyed your stay and found our destination fantastic. Our team takes great pride in ensuring that every guest feels welcomed, so it is wonderful to hear that you found our staff to be incredibly accommodating and friendly.We look forward to welcoming you back for another memorable experience!Your sincerely,Adrian StoppeGeneral ManagerWaldorf Astoria Ras Al Khaimah
by A verified traveler
Posted 22 Sep 2024
Hotel was absolutely beautiful and clean. Loved the way it was all lit up at night. It was easy access to the beach. The staff were always on hand to assist with any needs I had. The food was delicious and cooked to my liking. A huge thank you to housekeeping Faroq, Ramyah Teja/Dyah who kept my room spotless and made sure I had plenty of water and tea & coffee.
And a huge thank you to Sarah Jane who organised a trip for me & transport to the airport. Overall an amazing experience. I look forward to visiting again.
Comment from Hotel Management
24 Sep 2024 by General Manager, Hotel Management
Dear Serwet,Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your stay and that the beauty and cleanliness of our hotel, as well as the nighttime ambiance, made your experience even more special. It is great to know that you found our beach access convenient and that our team was always available to assist with your needs.Your kind words about the food and the care provided by our staff, especially Faroq, Ramyah, Teja, Dyah, and Sarah Jane, are truly appreciated. We will be sure to pass along your compliments to them, they will be thrilled to hear how much they contributed to your amazing experience.We are looking forward to welcome you back for another memorable visit.Yours sincerely,Adrian StoppeGeneral ManagerWaldorf Astoria Ras Al Khaimah
by A verified traveler
Best hotel of Ras al khaimah
Posted 18 Aug 2024 on HotelsIt’s my fourth stay in this place and it’s an amazing hotel , very friendly staff especially Mohammad at the reception , very beautiful and large rooms , very comfy beds , also , the lady at the coffee shop camellia was very helpful and friendly . I stayed for 4 nights and enjoyed every moment . It has an amazing and huge lobby , the best thing is that the rooms are far away from each other as it has a very spacious corridor
Comment from Hotel Management
19 Aug 2024 by General Manager, Hotel Management
Dear Harmeet singh,Thank you so much for taking the time to share your wonderful feedback with us! We are truly honored to be your hotel of choice in Ras Al Khaimah, and it is always a pleasure to welcome you back. We are thrilled to hear that you enjoyed your fourth stay with us and that our team members, particularly Mohammad at the reception and Camellia at the coffee shop, contributed to making your experience special. Your kind words about our spacious rooms, comfortable beds, and the overall ambiance of our hotel are greatly appreciated.It is fantastic to know that you enjoyed the layout of our hotel, with its large lobby and spacious corridors. We aim to provide a relaxing and peaceful environment for our guests, and we are glad that these features enhanced your stay.Thank you once again for your continued loyalty and for sharing such a detailed review. We look forward to welcoming you back for many more memorable stays in the future.Yours sincerely,Adrian StoppeGeneral ManagerWaldorf Astoria Ras Al Khaimah
by A verified traveler
Posted 20 Jun 2024 on Hotels
Comment from Hotel Management
26 Jun 2024 by General Manager, Hotel Management
Dear Rahul,Thank you so much for taking the time to leave us positive rating!We truly appreciate your support and are thrilled to hear that you had a positive experience with us. If you have any feedback or suggestions for how we can continue to improve, please feel free to reach out. We hope to have the pleasure of serving you again in the future.Yours sincerely,Adrian StoppeGeneral ManagerWaldorf Astoria Ras Al Khaimah
